Sr. Mobile Expert

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures employees receive competitive compensation and wealth-building opportunities, including an annual stock grant, employee stock purchase plan, 401(k), and free year-round money coaching.

About the role

As a Sr Mobile Expert, you’ll deliver best-in-class customer service while leveraging retail expertise in our company-owned Experience stores. These stores serve as a destination for attracting new customers and providing top-tier service to existing ones. You’ll use new systems, tools, and products designed to resolve customer needs from research to resolution. This role brings T-Mobile’s Team of Experts to life, collaborating directly with Customer Service and Engineering peers to create a one-stop resolution for customer pain points. You’ll receive curated training and ongoing development to enhance your expertise, enabling you to perform at your best and grow within a team-based culture that rewards contributions to both experience and store results.

Responsibilities

• Sell appropriate products, features, and services based on customer needs.
• Resolve customer pain points in one interaction using in-store systems and digital tools.
• Complete ongoing training to stay current and develop knowledge and skills as a subject matter expert (SME) in all things T-Mobile.
• Consistently leverage digital tools in customer interactions and onboarding.
• Work collaboratively to build and contribute to a culture of sales and service.

Requirements

• High School Diploma or GED (Required).
• 12+ months of retail experience.
• Preferred experience: Neighborhood Mobile Expert, Elite Expert in Account Care or Technical Care.
• At least 18 years of age.
• Legally authorized to work in the United States.
• No travel required.

Skills

• Communication (Required).
• Critical Thinking (Required).
• Customer Service (Required).
• Multitasking (Required).
• Product Knowledge (Required).
• Sales (Required).
• Task Management (Required).
• Teamwork Orientation (Required).
• Troubleshooting (Required).

Pay

• Hourly Base Pay: $29.00.
• Annualized Incentive Target: $7,200 (varies based on performance and full-time status).
• All employees are guaranteed to earn at least $20/hour, inclusive of base pay and incentives.
• Every employee is eligible for an Annual Stock Grant.

Benefits

Full and part-time employees have access to the same benefits when eligible, including:

• Medical, dental, and vision insurance.
• Flexible spending account.
• 401(k) with company match.
• Employee stock grants and stock purchase plan.
• Paid time off (up to 4 weeks for new full-time employees and 2.5 weeks for new part-time employees annually).
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care and enhanced family support.
• Childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability.
• Voluntary AD&D, accident, life, disability, and long-term care insurance.
• Mobile service and home internet discounts.
• Pet insurance.
• Commuter and transit programs.