Sr. Mobile Expert

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures employees receive competitive compensation and wealth-building opportunities, including an annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.

About the role

As a Sr Mobile Expert, you’ll deliver best-in-class customer service while leveraging retail expertise in our company-owned Experience stores. These stores serve as a destination for attracting new customers and providing top-tier service to existing ones. You’ll use new systems and tools to resolve customer needs from research to resolution, working collaboratively with peers in Customer Service and Engineering to create a one-stop resolution for customer pain points. The role includes curated training and ongoing development to enhance your expertise, fostering an environment where you can grow and succeed in a team-based culture that rewards contributions to both experience and store results.

Responsibilities

• Sell appropriate products, features, and services based on customer needs.
• Resolve customer pain points in one interaction using in-store systems and digital tools.
• Complete ongoing training to stay current and develop knowledge and skills as a subject matter expert (SME) in all things T-Mobile.
• Consistently leverage digital tools in customer interactions and onboarding.
• Work collaboratively to build and contribute to a culture of sales and service.

Requirements

• High School Diploma or GED (Required).
• 12+ months of retail experience.
• Preferred experience: Neighborhood Mobile Expert, Elite Expert in Account Care or Technical Care.
• At least 18 years of age.
• Legally authorized to work in the United States.
• No travel required.

Skills

• Communication (Required)
• Critical Thinking (Required)
• Customer Service (Required)
• Multitasking (Required)
• Product Knowledge (Required)
• Sales (Required)
• Task Management (Required)
• Teamwork Orientation (Required)
• Troubleshooting (Required)

Pay

• Hourly Base Pay: $29.00
• Annualized Incentive Target: $7,200 (varies based on performance and full-time status).
• All employees are guaranteed to earn at least $20/hour, inclusive of base pay and incentives.
• Every employee is eligible for an Annual Stock Grant.

Benefits

• Medical, dental, and vision insurance.
• Flexible spending account.
• 401(k) with company match.
• Annual stock grant and employee stock purchase plan.
• Paid time off (up to 4 weeks for full-time, ~2.5 weeks for part-time) and up to 12 paid holidays annually.
• Paid parental and family leave.
• Family building benefits, back-up care, enhanced family support, and childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D, accident, life, disability, and long-term care insurance.
• Mobile service and home internet discounts.
• Pet insurance.
• Commuter and transit programs.