Sr Mobile Expert

Job Overview

Sr Mobile Experts are our most capable experts with a passion for delivering best-in-class customer service experience while also leveraging their retail expertise. Our company-owned Experience stores will be a destination for attracting new customers as well as providing the highest level of service to our existing customers. Sr Mobile Experts will have new systems and tools for solving all customer needs from research to resolution, as well as new products and a product roadmap built specifically for these locations. This store uniquely brings a Team of Experts to life, where Experts and Leaders are working directly with peers in Customer Service and Engineering to create a one-stop to resolution for solving customer pain points.

Job Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Requirements

• High School Diploma/GED
• Retail: 12+ months
• Neighborhood Mobile Expert Preferred Care: Elite Expert, Account Care Preferred Care: Elite Expert, Technical Care
• Customer Service: Passion, integrity, and energy necessary to create a dynamic work environment necessary to deliver a world-class shopping experience
• Retail Sales: Ability to work in varied environments
• Detail Organization: Strong organization, multi-tasking, versatility, communication, and attention to detail
• Training: Acclimate local Retail Sales Associates and Partner Sales Associates to unique event environment
• Mental Math: Consistent accuracy with basic math and proficient use of a calculator
• Success in resolving sales and customer service pain points
• System and Tool Knowledge: Ability and aptitude to learn new skills
• Problem Solving: Ability to handle customer escalations with a calm and professional demeanor
• Fast-Paced Environment: Ability to handle multiple priorities simultaneously
• Passionate about people, teams, and our Un-carrier values
• Pass Certification and Quarterly Re-Certification Process

Qualifications

• Age 18 or older
• Licensed to work in the United States
• Travel: No
• DOT Regulated: No
• Safety Sensitive Position: No

Benefits

Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

Pay

Hourly Base Pay: $29.00
Annualized Incentive Target: $7,200
Successful candidate’s actual incentive earnings vary based on performance and full-time status. All employees at T-Mobile, are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.