Sr Mobile Expert

Job Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Education and Work Experience

• High School Diploma/GED (Required)
• Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)
• Care: Elite Expert, Account Care (Preferred)
• Care: Elite Expert, Technical Care (Preferred)

Knowledge, Skills and Abilities

• Communication (Required)
• Critical Thinking (Required)
• Customer Service (Required)
• Multitasking (Required)
• Product Knowledge (Required)
• Sales (Required)
• Task Management (Required)
• Teamwork Orientation (Required)
• Troubleshooting (Required)

Qualifications

• At least 18 years of age
• Legally authorized to work in the United States

Benefits

Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually, paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

Pay

Hourly Base Pay: $34.00
Annualized Incentive Target: $7,200

Schedule

Travel Required (Yes/No): No
DOT Regulated: DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No