Sr Mid-Market Client Manager (R&D)

We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere.

Responsibilities

• Own and manage a portfolio of Mid-Market customers, with accountability for retention, growth, and overall account performance
• Develop and execute account plans focused on customer development, incremental revenue growth, and long-term value creation
• Own and sell the full Lenovo portfolio, including:
  • End point devices (IDG)
  • Datacenter Infrastructure Solutions (ISG)
  • Solutions Services (SSG)
• Drive Lenovo’s strategic priorities with a strong focus on:
  • Infrastructure and datacenter expansion
  • Advanced and attached services growth
  • Deal quality, profitability, and PTM discipline
• Execute a structured, consultative sales approach to understand customer needs, identify whitespace, and advance expansion opportunities
• Lead pricing, configuration, quoting, and negotiation activities while maintaining margin awareness
• Build and maintain trusted relationships with customer stakeholders, including IT leadership, procurement, finance, and business decision-makers
• Partner closely with internal teams (ISG, Services, Product, Finance) and external channel partners to deliver integrated, end-to-end solutions
• Maintain strong pipeline hygiene, forecast accuracy, and opportunity management cadence
• Proactively manage renewals, expansions, and lifecycle transitions to ensure customer continuity and satisfaction
• Effectively position Lenovo’s differentiated value versus OEM and channel competitors