Sr. Mgr., Quality Engineering Management, Amazon Devices Quality

Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, Echo and Echo Show. The Amazon Devices group delivers delightfully unique Amazon experiences, giving customers instant access to everything, digital or physical.

About the role

The Senior Manager, Quality Engineering Manager (QEM) leads a team of Quality Engineering Managers to ensure products meet customer expectations. This role involves identifying and mitigating quality risks early in development, managing quality through product launch and ramp‑up, establishing quality goals, investigating failures, implementing corrective actions, and demonstrating urgency in resolving critical issues. The Sr. Mgr. QEM drives continuous improvement, navigates ambiguity, and influences cross‑functional teams in engineering, reliability, operations, and product management while developing the quality engineering team to high performance.

Responsibilities

• Lead Quality Engineering Managers, including hiring and building a high‑performing team
• Create a vision for the team and set priorities aligned with organizational goals
• Understand the technology and functionality of consumer electronic products, assessing risk to customer experience
• Be an expert in advanced quality methods and protocol
• Lead cross‑functional teams in Design for Quality initiatives
• Utilize comprehensive knowledge of standards, related disciplines, company strategy and goals to ensure a positive customer experience
• Deliver solutions to complex problems through in‑depth data analysis and forensics using methodical approaches, experience, innovation, and judgment
• Understand detailed implications of decisions and recommendations and communicate them to product development teams up to executive leadership
• Align cross‑functionally, influencing a broad spectrum of stakeholders to deliver on the quality policy
• Create standards around which others will operate and build consensus
• Determine specific quality‑related functional milestones during NPI
• Leads a team of Quality Engineering Managers to ensure products meet customer expectations
• Identifies and mitigates quality risks early in development, and manages quality through product launch and ramp‑up
• Establishes quality goals, investigates failures, and implements corrective actions
• Demonstrates urgency in resolving critical issues
• Drives continuous improvement, navigates ambiguity, and influences cross‑functional teams in engineering, reliability, operations, and product management
• Develops the quality engineering team to achieve high performance

Requirements

• 5+ years of manufacturing, process, or industrial engineering experience
• 10+ years of engineering team management experience
• Bachelor's degree in Electronic Engineering, Computer Engineering, or a related field
• Experience in engineering team management
• Experience in manufacturing, process, or industrial engineering
• Experience in system‑level integration
• Experience with DFx (cost, test, manufacturing)

Qualifications

• Master's degree in Mechanical or Electrical Engineering or a related field
• Knowledge of MS Excel, AutoCAD, MS Project, and software for technical document writing such as Visio, Word, or PowerPoint
• Experience in technical leadership of development, testing, and implementation of large‑scale,