Sr Mgr, Operational Excellence, Amazon Now

About the role

We are seeking a Senior Manager of Operational Excellence to own Delivery Quality and Metric Readiness for Amazon Now's entire Quick Commerce (QC) network. This leader will be accountable for post-dispatch quality outcomes — DEA, DNR, concessions, and VOC — and for ensuring the QC network has the right metrics, defined correctly, prioritized appropriately, and ready to operate against from Day 1. This is a high-visibility role that demands executive presence, quantitative depth, and a bias for resolution over reporting. The right candidate works fluidly across Tech, Product, Program, and Operations, thrives in fast-moving environments, and turns ambiguity into structure. They will build and lead a team that leads with data — analyzing trends, building metrics, and driving performance outcomes across the network.

Responsibilities

• Set the delivery quality bar across the QC supply chain and drive accountability to it — own outcomes, not just analysis
• Build, develop, and lead a high-performing team of operational excellence, supply chain analytics, and data professionals
• Architect data-driven root-cause frameworks for post-dispatch defects across the supply chain; use statistical methods to isolate failure modes and drive structural resolution
• Define the metric readiness strategy: what to measure across the supply chain, how to define it, how to build the data pipelines, and how to maintain parity at scale
• Build and maintain dashboards, reporting mechanisms, and analytical models that provide real-time visibility into supply chain and delivery quality performance
• Influence VP-level leadership with crisp, data-driven narratives on quality trends, supply chain risks, and investment tradeoffs
• Drive cross-functional alignment across Supply Chain, Tech, Product, Program, and Last Mile — breaking through organizational boundaries to resolve systemic issues
• Translate VOC and supply chain data into prioritized action with clear ownership, SLAs, and closed-loop mechanisms
• Establish scalable operating cadences (WBRs, audits, statistical process control) that drive discipline across the distributed supply chain network
• Shape quality and metric standards for new site launches and network expansion — ensuring supply chain and operational readiness before Day 1

Requirements

• 10+ years of Business, Operations, Supply Chain, Learning, or related field experience
• 8+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience
• Experience building measures and metrics, and developing reporting solutions
• Experience managing competing priorities and using metrics to drive business decisions
• 5+ years of managing and developing teams experience
• Experience owning and driving large-scale cross-functional programs

Qualifications

• 5+ years of supply chain experience
• Experience implementing repeatable processes and driving automation or standardization
• MBA, or Master's degree in supply chain management, operations, engineering, analytics or related field
• Experience with supply chain analytics tools, BI platforms, and building automated reporting at scale
• Experience in quick commerce, grocery supply chain, last-mile delivery, or high-velocity fulfillment operations

Benefits

Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical