Sr Mgr IT Vendor Management

This role is part of DePuy Synthes, which Johnson & Johnson plans to separate into a standalone orthopaedics company within 18–24 months. Upon separation, the position will transfer to DePuy Synthes employment. Locations: Raritan, NJ; West Chester, PA; Palm Beach Gardens, FL; Warsaw, IN; New Brunswick, NJ.

About the role

The Sr. Manager, IT Vendor Management is a strategic leadership role responsible for the governance, performance, value, and risk management of strategic technology vendors supporting DePuy Synthes. The role establishes and drives consistent vendor management practices across Technology Services, strengthening accountability for service performance, commercial outcomes, risk management, and continuous improvement. The Sr. Manager partners with Technology leaders, IT service owners, Sourcing, Procurement, Finance, Legal, cybersecurity, and other stakeholders to align strategic vendor relationships with technology priorities and business objectives, providing leadership across the vendor lifecycle including strategy, performance governance, commercial management, contract renewals, risk management, escalations, optimization, and transformation.

Responsibilities

• Define and lead the strategic vendor management approach across Technology Services, establishing consistent governance, processes, performance expectations, relationship models, and reporting across the technology vendor portfolio.
• Establish and manage strategic vendor relationships aligned with business priorities, technology strategy, service requirements, and financial objectives, building long-term partnerships that maximize business value and technology outcomes.
• Lead end-to-end governance of strategic technology vendors across vendor selection, onboarding, performance management, commercial reviews, renewals, transformation, escalations, and exits.
• Drive strategic collaboration, innovation, and co-development with key technology partners, leveraging vendor capabilities, expertise, and roadmaps to identify opportunities that improve services and advance business and technology objectives.
• Establish and lead vendor governance forums, Quarterly Business Reviews (QBRs), and executive business reviews, using SLAs, KPIs, scorecards, financial measures, risk indicators, technology roadmaps, and continuous-improvement commitments to drive accountability, performance, and value realization.
• Partner with IT service owners, Strategic Sourcing, Procurement, Finance, Legal, Cybersecurity, and other stakeholders to develop vendor strategies and support sourcing and vendor-selection decisions aligned with technology roadmaps and business priorities.
• Provide leadership for strategic vendor and contract decisions, including sourcing events, vendor selection, renewals, commercial negotiations, service changes, contract optimization, vendor consolidation, and exit strategies.
• Drive commercial value, cost optimization, and value realization across the vendor portfolio, identifying opportunities to improve pricing, consumption, contractual terms, service scope, productivity, supplier consolidation, and return on technology investments.
• Monitor supplier performance against SLAs, KPIs, contractual commitments, and strategic objectives, identifying performance gaps and driving corrective actions, continuous improvement, and accountability with vendor and internal stakeholders.
• Establish governance for vendor risk, including operational, financial, cybersecurity, compliance, concentration, contractual, and service-continuity risks, and drive appropriate mitigation and escalation with accountable stakeholders.
• Lead executive-level vendor performance and portfolio reporting, providing actionable insights into service performance, financials, risks, contractual obligations, improvement opportunities, strategic roadmaps, and overall relationship health.
• Drive cross-vendor performance and continuous improvement, identifying systemic opportunities to standardize services, reduce complexity, improve service quality, strengthen supplier collaboration, and improve technology outcomes.
• Partner with Finance and IT Financial Management to strengthen visibility into vendor spend, financial performance, contractual commitments, forecasts, realized value, and opportunities for optimization.
• Develop and maintain scalable vendor-management processes, governance standards, templates, tools, and performance measures that enable consistent management of strategic technology suppliers across Technology Services.
• Serve as the senior escalation point for significant vendor performance, commercial, service, risk, and relationship issues, coordinating internal and vendor leadership to drive timely resolution, accountability, and sustainable corrective action.

Qualifications

Education

• Bachelor's degree in information technology, Computer Science, Business Administration, or related field required.
• Master’s degree or MBA preferred.

Required Experience and Skills

• 10+ years of progressive experience in IT vendor management, strategic sourcing, technology services, supplier management, or related disciplines, with increasing leadership responsibility.
• Demonstrated experience leading strategic technology vendor relationships within a large, global, or matrixed organization.
• Demonstrated experience establishing vendor governance structures and managing vendor performance through SLAs, KPIs, scorecards, service reviews, and executive governance.
• Strong understanding of technology service-delivery models including managed services, cloud, infrastructure, applications, and professional services.
• Strong commercial acumen and demonstrated experience influencing contract negotiations, renewals, sourcing decisions, cost optimization, and value realization.
• Experience identifying and managing vendor-related operational, financial, cybersecurity, compliance, and service-delivery risks.
• Ability to synthesize vendor performance, risks, financials, and commercial considerations into clear recommendations for senior Technology and business leaders.
• Demonstrated ability to influence across Technology, Sourcing, Procurement, Finance, Legal, and external partners in a complex organizational environment.
• Demonstrated people leadership experience, including coaching, performance management, talent development, and building vendor-management capabilities.
• Strong negotiation, executive communication, analytical, and stakeholder-management skills.

Preferred Experience

• Experience supporting regulated industries such as healthcare, medical devices, or life sciences.
• Background in sourcing, procurement, or legal.
• Experience managing global sourcing models and strategic technology vendors across multiple geographies.
• Experience with the financial management of IT services, including budgeting and chargeback/showback models.
• Experience leading vendor consolidation, sourcing transformation, managed-service transformation, or significant contract optimization initiatives.
• Experience establishing or maturing strategic vendor management or supplier management capability.

Other

• Language: Fluent in English; additional languages are a plus.
• Travel: Up to approximately 10–20%, domestic and international, based on business needs.
• Certifications: ITIL, vendor/supplier management, sourcing, contract management, or project management certification preferred.

Skills

Required Skills

• Business Alignment
• Business Architecture
• Business Process Design
• Business Savvy
• Computer Programming
• Cross-Functional Collaboration
• Developing Others
• Human-Computer Interaction (HCI)
• Inclusive Leadership
• Leadership
• Motivating People
• Platform as a Service (PaaS)
• Product Knowledge
• Software Development Management
• Strategic Change
• Tactical Planning
• Team Management
• Technical Credibility

Pay

The anticipated base pay range for this position is $122,000 – $245,000 USD.

Benefits

Subject to the terms of their respective plans and date of hire, employees are eligible for the following time-off benefits:

• Vacation – 120 hours per calendar year
• Sick time – 40 hours per calendar year (Colorado residents: 48 hours; Washington residents: 56 hours)
• Holiday pay, including Floating Holidays – 13 days per calendar year
• Work, Personal and Family Time – up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child