Sr Mgr, Infrastructure

About the role

Lead the infrastructure engineering team in the design and buildout of core infrastructure capabilities, to include cloud, on-prem systems, backup systems, databases, data center, and virtualization environment. This role will ensure the proper documentation of all systems and ensure the continual monitoring of all systems to ensure consistent compliance with up-time goals. Additionally, the Senior Manager, Infrastructure will lead efforts to work with the support team and provide tier 3 support for all incidents as needed. The role will be a security advocate by ensuring security is designed and implemented for all systems.

Responsibilities

• Manage a team of infrastructure professionals to include cloud engineering, systems engineering, database administrators, and systems architects in the performance of their duties, to include performance management and achieving team and department goals.
• Provide guidance to all technical areas of the company to ensure appropriate technical requirements and security are integrated into all systems, processes, and applications.
• Work with third party service providers as needed to ensure the health of all systems and identify potential areas of concern.
• Manage third party performance and their relationship with Topgolf.
• Respond to all incidents and track key metrics while ensuring achievement of monthly goals.
• Create and maintain documentation of the company technical architecture and update quarterly to accurately reflect the environment.
• Participate in Change management and problem management processes as required.
• Ensure all systems and applications are accurately monitored.
• Track metrics for monitoring, alerting, and response.
• Work cross-functionally with all areas of the company to achieve corporate objectives by providing technical recommendations and work with third parties to achieve stated goals.

Benefits

• Free Play & 1/2 price food
• Health, dental, and vision insurance
• 401(k) team member match
• Free mental well-being platform
• Additional benefits for those who qualify