Sr Mgr Customer Solution Manager, Energy and Utility

Key job responsibilities

• As a key member of the Field Management teams, ensure success and growth in our customers cloud journey
• Build deep relationships with decision makers within customer accounts to enable them to be “Cloud advocates”
• Hire, on-board, train, and develop new Customer Solutions Managers from internal and external sources
• You will own the needs of your team, set and measure goals, coach and mentor employees, and contribute to the overall evolution of the technical delivery function
• Guide and motivate the development of whitepapers, data sheets, and other high-value customer facing guidance and best practices
• Act as a conduit and liaison between customers, service engineering teams and support

Basic Qualifications

• 10+ years of leading complex, large-scale, IT, technical or engineering programs experience
• Experience providing and effectively communicating strategic and tactical recommendations based on data
• Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership
• Bachelor's degree in science, technology, engineering, math, business or equivalent
• Managerial experience building, leading, developing and retaining high-performing cloud migration teams with 15+ FTEs
• Deep understanding of cloud, infrastructure, data, analytics, and AI/ML with ability to translate technology into strategic business outcomes
• Demonstrated ability to set bold strategy, prioritize effectively, and operationalize plans with disciplined execution. Trusted advisor to senior executives through storytelling and value selling; exceptional influencing and negotiation skills
• Robust understanding of Energy and Utilities industry landscape trends and proven ability to define standards of excellence and drive your team(s) to create and adopt best practices across multiple customers

Preferred Qualifications

• Experience working in a technology sales organization
• Experience implementing AWS services
• Experience working as a Scrum Master or Product Owner across multiple cross-functional teams
• Deep understanding of software development/engineering life-cycle from conception to delivery