Sr. Medical Scribe

Role Description

The purpose of a Clinical Informatics Analyst (Sr. Clinical Informatics Specialist or Sr. Medical Scribe) at Oak Street Health is to serve as a coach for medical scribes in order to help provide an exceptional patient experience and maximize provider efficiency. The Clinical Informatics Analyst is a senior medical scribe who serves as a coach for medical scribes in our clinics. Scribes are partnered with a physician, nurse practitioner, or physician assistant to support charting, billing, coding, and EMR navigation in an effort to offer an extraordinary patient experience and maximize provider efficiency.

Core Responsibilities

• Partner with the regional leadership to support the hiring, onboarding, and ongoing training of scribes
• Support Oak Street Health initiatives by ensuring clinic scribes are properly trained and executing workflows that drive high-quality patient care and support our care model including but not limited to EMR documentation hygiene, thorough charting, quality metric compliance, and prompting providers to address patient care gaps
• Follow the CIS Evaluation Timeline for each regional CIS including routine shadowing of provider/CIS pairs, patient chart reviews, and assessment of gaps in CIS knowledge, as well as addressing any inconsistencies that arise from evaluations
• Report results of evaluations and reviews to central and regional leaders
• Partner with PHD/RDO/RVP/SMD and/or central support to highlight any trends in team training, execution, or other opportunities for improved workflows, efficiency, or experience
• Organize quarterly scribe events for his/her region to support team building
• Clinical Informatics Analysts are expected to acquire and demonstrate mastery of content to support their work including but not limited to: coding and billing, EMR navigation, Risk score, clinical guidelines, performance and training of scribes in their region, and morning huddle responsibilities
• Organize and deliver monthly training for the regional CIS team
• Attend various training, hosted by the central leadership team throughout the year
• Other duties as assigned

Required Qualifications

• Passionate about their work and motivated to be a part of a fast-growing organization
• In good standing as a CIS/scribe
• US Work Authorization

Preferred Qualifications

• ~8+ months of CIS/scribe experience
• Leadership experience and/or natural tendency to lead
• Experience with Project Management and engagement (Developing project scopes and objectives, involving all relevant stakeholders, developing a detailed project plan to track progress, reporting and escalating to management as needed, and creating and maintaining comprehensive project documentation)
• Comfortable with ambiguity and have a love for problem-solving
• Eager to advance the CIS program's efficiency and effectiveness
• Intermediate to Advanced Excel knowledge and experience
• Data Warehouse knowledge and experience

Pay

The typical pay range for this role is $21.10 - $49.08. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Schedule

Anticipated weekly hours: 40. Time type: Full time.