Sr. Medical Scribe

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

About the Role

The purpose of a Sr. Clinical Informatics Analyst at Oak Street Health is to serve as a coach for medical scribes in order to help provide an exceptional patient experience and maximize provider efficiency. The Clinical Informatics Analyst is a senior medical scribe who serves as a coach for medical scribes in our clinics. Scribes are partnered with a physician, nurse practitioner, or physician assistant to support charting, billing, coding, and EMR navigation in an effort to offer an extraordinary patient experience and maximize provider efficiency.

The Clinical Informatics Analyst is expected to lead, coach, and support a region of scribes, in partnership with the Practice managers (PM), Population Health Directors (PHD), Regional Vice Presidents (RVP), and medical directors (SMD/CMD). The Clinical Informatics Analyst is expected to have deep knowledge of key aspects of the OSH business model, including (but not limited to): Risk score, Clinical documentation, and scribe performance as well as Greenway and Canopy utilization.

Responsibilities

• Partner with the regional leadership to support the hiring, onboarding, and ongoing training of scribes
• Support Oak Street Health initiatives by ensuring clinic scribes are properly trained and executing workflows that drive high-quality patient care and support our care model including but not limited to EMR documentation hygiene, thorough charting, quality metric compliance, and prompting providers to address patient care gaps
• Follow the CIS Evaluation Timeline for each regional CIS including routine shadowing of provider/CIS pairs, patient chart reviews, and assessment of gaps in CIS knowledge, as well as addressing any inconsistencies that arise from evaluations
• Report results of evaluations and reviews to central and regional leaders
• Partner with PHD/RDO/RVP/SMD and/or central support to highlight any trends in team training, execution, or other opportunities for improved workflows, efficiency, or experience
• Organize quarterly scribe events for his/her region to support team building
• Acquire and demonstrate mastery of content to support their work including but not limited to: coding and billing, EMR navigation, Risk score, clinical guidelines, performance and training of scribes in their region, and morning huddle responsibilities
• Organize and deliver monthly training for the regional CIS team
• Attend various training, hosted by the central leadership team throughout the year
• Other duties as assigned

Requirements

• Passionate about their work and motivated to be a part of a fast-growing organization
• In good standing as a CIS/scribe
• US Work Authorization

Qualifications (Preferred)

• ~8+ months of CIS/scribe experience
• Leadership experience and/or natural tendency to lead
• Experience with Project Management and engagement (Developing project scopes and objectives, involving all relevant stakeholders, developing a detailed project plan to track progress, reporting and escalating to management as needed, and creating and maintaining comprehensive project documentation)
• Comfortable with ambiguity and have a love for problem-solving
• Eager to advance the CIS program's efficiency and effectiveness
• Intermediate to Advanced Excel knowledge and experience
• Data Warehouse knowledge and experience

Schedule

Full time, 40 hours per week.

Pay

The typical pay range for this role is $21.10 - $40.90 per hour. This pay range represents the base hourly rate for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Benefits

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include:

• Medical, dental, and vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility