Sr Manager, Workplace Technology (AI & Ops)
Role Summary
We are seeking a Senior Manager to lead Executive Support, Collaboration Platforms, and Unified Communications Services (UCS). This role is responsible for delivering a high-quality, "white-glove" experience for executives, ensuring reliability of collaboration tools, and driving operational excellence across enterprise communication services.
Key Responsibilities
Lead Executive/VIP support with high-touch service, rapid incident response, and meeting/event readiness
Own collaboration platforms (Microsoft 365, Teams, SharePoint, OneDrive, conferencing tools) including reliability, adoption, and continuous improvement
Manage Unified Communications Services including voice, video, conferencing, and meeting room technologies
Drive AI, automation, and self-service capabilities to reduce ServiceDesk dependency and improve user experience
Establish operational metrics (SLA/SLO, MTTR, CSAT) and lead incident, problem, and change management practices
Partner with Security, Network, and Compliance teams to ensure governance and reliability
Lead vendor management, and roadmap execution for workplace technologies
Build and develop a high-performing team
Qualifications
Minimum of eight (8) years of experience in IT operations, workplace technology, or collaboration/UC services
Minimum of three (3) years of people leadership experience
Strong background in collaboration platforms and/or unified communications
Experience with automation, ITSM tools (e.g., ServiceNow), and ITIL practices preferred
Estimated Base Salary Range
Estimated base salary range: $106,500 - $163,900 USD/annually. The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs.
Benefits, Rewards & Wellness
Excellent Health, Dental & Vision Insurance
Retirement 401(k) Savings Plan
Generous paid time off policy including paid parental leave
About the Role
Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
Schedule
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.