Sr, Manager, UX/Design, Talent Acquisition-Tech

We are seeking a Senior Manager of UX to lead the design and research organization behind our hiring portfolio at a pivotal moment. The products your team shapes increasingly act on behalf of users—drafting job descriptions, surfacing candidates, generating assessments, flagging risks, and moving work forward. Your core challenge is building and leading a team that translates AI systems operating on confidence, inference, and ranked signals into interactions that feel trustworthy, purposeful, and in control.

About the role

You are a people leader with dual accountability: you own experience strategy across the full hiring portfolio, and you build the team, culture, and craft bar that make world-class work repeatable. You partner as a peer with Principal Engineers, senior PMs, and Research and Product leaders from strategy through launch, influencing product direction and long-term business strategy while setting the quality bar through your team.

Responsibilities

• Lead and grow the UX organization by building, structuring, and developing a high-performing team of designers and researchers. Own hiring, org design, headcount planning, and resourcing across the portfolio. Set clear performance expectations, provide direct and developmental feedback, manage performance, and drive career growth, including contributions to the promotion process.
• Own experience vision and strategy across the hiring portfolio, defining a coherent, connected system for Recruiter Hub, Hiring Hub, and Candidate Hub. Lead this vision through your team rather than solely through your own hands.
• Define the agentic interaction model for hiring, establishing strategies for AI-driven experiences such as delegation surfaces, approval flows, correction mechanisms, confidence transparency, and escalation paths. Set principles for when the system should act, when it should ask, and what trust looks like when it errs.
• Establish scalable mechanisms and cross-product standards, including interaction models, experience principles, design patterns, and measurement systems (e.g., UX/CX benchmarking, customer-frustration tracking, ongoing experience measurement). Ensure consistency at the human-AI boundary and scalable quality across partner teams.
• Set and hold the design excellence bar by acting as creative director for quality across the portfolio. Develop design and research leaders to raise the floor on visual craft, interaction quality, research rigor, and storytelling. Create review mechanisms and standards that make the bar visible and durable.
• Influence product and business direction by identifying where design and research unlock product strategy. Bring recruiter, hiring manager, and candidate insights into roadmap decisions before requirements are written. Contribute to OP1/OP2 and 3-Year Plan (3YP) efforts and strategic tradeoffs.
• Own strategic communications, including research narratives, experience strategy documents, executive readouts, and quarterly status updates. Make design and research rationale legible to non-designers and build the business case for quality to executive leadership.
• Drive rigor and delivery through the team by ensuring research, behavioral data, and usability findings diagnose real problems before proposing solutions. Ensure specifications function as behavior contracts partners can build against and close the gap between intent and reality through engineering partnership.

About the team

Talent Solutions Product Design & Research designs the products that power how Amazon hires: the tools recruiters, hiring managers, interviewers, and candidates use across the full hiring journey. We own the end-to-end experience across the Recruiter Hub, Hiring Hub, and Candidate Hub, and we are at the leading edge of integrating AI into consequential, human-centered workflows. Our AI systems recommend, rank, predict, and increasingly act—our design work determines whether people trust, understand, and advocate for these systems.

Qualifications

Basic Qualifications

• 10+ years of leading multi-discipline Design teams (e.g., visual design, interaction design, user research).
• 5+ years of people management experience, including hiring, developing, and managing designers and/or researchers.
• Experience owning experience strategy and setting the quality bar across multiple products or a product suite.
• Experience partnering with senior Product, Engineering, and Research leaders to influence product and business strategy.

Preferred Qualifications

• Experience in system design.
• Track record of developing leaders and contributing to promotion and career-growth processes.

Pay

The base salary range for this position is $180,300–$244,000 USD annually (Bellevue or Seattle, WA). Your Amazon package will include sign-on payments, restricted stock units (RSUs), and comprehensive benefits such as health insurance, 401(k) matching, paid time off, and parental leave.

Benefits

• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D, with options for supplemental life plans).
• Employee Assistance Program (EAP) and Mental Health Support.
• Medical Advice Line and Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.