Sr. Manager, Design, Talent Acquisition-Tech

About the role

We are seeking a Senior Manager of UX to lead the design and research organization behind our hiring portfolio at a critical inflection point. The products your team shapes increasingly act on behalf of users: drafting job descriptions, surfacing candidates, generating assessments, flagging risks, and moving work forward. Your core challenge is building and leading a team that translates AI systems—operating on confidence, inference, and ranked signals—into interactions that feel trustworthy, purposeful, and in control. Users should understand what the system did, why, and what happens next.

You are a people leader with dual accountability: you own experience strategy across the full hiring portfolio and build the team, culture, and craft bar that make world-class work repeatable. You partner as a peer with Principal Engineers, senior PMs, and Research and Product leaders from strategy through launch, influencing product direction and long-term business strategy while setting the quality bar through your team.

Responsibilities

• Lead and grow the UX organization. Build, structure, and develop a high-performing team of designers and researchers. Own hiring, org design, headcount planning, and resourcing across the portfolio. Set clear performance expectations, provide direct and developmental feedback, manage performance, and drive career growth, including contributions to the promotion process. Recruit and raise the bar on talent.
• Own experience vision and strategy across the hiring portfolio. Set the north star for Recruiter Hub, Hiring Hub, and Candidate Hub as a coherent, connected system—not three separate products. Define how users move between surfaces, how context transfers, and how the portfolio adds up to more than its parts. Lead this vision through your team rather than solely through your own hands.
• Define the agentic interaction model for hiring. Own the strategy for experiences where AI acts on behalf of recruiters and hiring managers: delegation surfaces, approval flows, correction mechanisms, confidence transparency, and escalation paths. Establish principles for when the system should act, when it should ask, and what trust looks like when it gets something wrong—and hold the team accountable to them.
• Establish scalable mechanisms and cross-product standards. Create interaction models, experience principles, design patterns, and measurement systems (e.g., UX/CX benchmarking, customer-frustration tracking, ongoing experience measurement) that govern AI-assisted hiring surfaces. Ensure the system speaks one language at the human-AI boundary and that quality scales across partner teams.
• Set and hold the design excellence bar. Act as creative director for quality across the portfolio. Partner with and develop design and research leaders to raise the floor on visual craft, interaction quality, research rigor, and storytelling. Establish review mechanisms and standards that make the bar visible and durable.
• Influence product and business direction. Work with senior leadership to identify where design and research unlock product strategy, not just execute it. Bring recruiter, hiring manager, and candidate insights into roadmap decisions before requirements are written. Contribute to OP1/OP2 and 3-Year Plan (3YP) efforts, and be a named voice in strategic tradeoffs across major products.
• Own strategic communications. Drive research narratives, experience strategy documents, executive readouts, and quarterly status updates within and outside the organization. Make design and research rationale legible to non-designers and build the business case for quality to executive leadership.
• Drive rigor and delivery through the team. Ensure the team uses research, behavioral data, and usability findings to diagnose the real problem before proposing solutions. Ensure specifications function as behavior contracts partners can build against. Foster engineering partnership through delivery and close the gap between intent and reality.

Qualifications

• 10+ years of leading multi-discipline Design teams (e.g., visual design, interaction design, user research).
• 5+ years of people management experience, including hiring, developing, and managing designers and/or researchers.
• Experience owning experience strategy and setting the quality bar across multiple products or a product suite.
• Experience partnering with senior Product, Engineering, and Research leaders to influence product and business strategy.

Preferred Qualifications

• Experience in system design.
• Track record of developing leaders and contributing to promotion and career-growth processes.

About the Team

Talent Solutions Product Design & Research designs the products that power how Amazon hires: the tools recruiters, hiring managers, interviewers, and candidates use across the full hiring journey. We own the end-to-end experience across the Recruiter Hub, Hiring Hub, and Candidate Hub, and we are at the leading edge of what it means to put AI into consequential, human-centered workflows. Our AI systems recommend, rank, predict, and increasingly act. Our design work determines whether people trust those systems enough to rely on them, understand them enough to correct them, and feel good enough about the experience to advocate for it.

We are designers, researchers, and strategists who work backward from the people we serve, hold an unusually high bar for craft, and believe that the experience of being hired—or of hiring someone—matters.

Pay

The base salary range for this position is $180,300–$244,000 USD annually (Bellevue or Seattle, WA). Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on experience, qualifications, and location.

Benefits

• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and optional supplemental life plans).
• Employee Assistance Program (EAP) and Mental Health Support.
• Medical Advice Line.
• Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.

Learn more about our benefits at amazon.jobs/en/benefits.