Sr Manager Transformation

Duties & Responsibilities

• Lead end-to-end execution of RTM transformation projects, from scope definition and planning through implementation and stabilization.
• Translate enterprise transformation strategies and roadmaps into detailed project plans, milestones, and deliverables.
• Manage multiple concurrent initiatives with interdependencies across Sales, Service, and Field Operations.
• Track and report progress, risks, issues, and financial impacts to Transformation leadership and key stakeholders.
• Partner with Capabilities, Customer Excellence, Operational Excellence, and Digital/IT teams to coordinate project activities and ensure alignment.
• Facilitate cross-functional working sessions to drive clarity on requirements, roles, timelines, and success metrics.
• Support alignment between corporate teams and field leadership to ensure solutions are practical, scalable, and executable.
• Support implementation of new or enhanced RTM processes related to selling, ordering, merchandising, and service execution.
• Coordinate user acceptance testing, pilot programs, and phased rollouts in collaboration with field teams.
• Identify execution gaps and work with stakeholders to resolve issues impacting adoption or performance.
• Execute change management plans to support adoption of new processes, tools, and capabilities.
• Develop communication materials, training plans, and rollout support in partnership with change and training teams.
• Act as a liaison between transformation leadership and field teams, gathering feedback and escalating risks.
• Partner with BI and analytics teams to track project KPIs, operational metrics, and financial benefits.
• Analyze project results and field feedback to identify opportunities for refinement and continuous improvement.
• Document best practices, lessons learned, and standard operating approaches.

Qualifications

• Demonstrated experience delivering cross-functional transformation or operational improvement initiatives.
• Strong understanding of RTM concepts, field selling, delivery, merchandising, or service operations.
• Proven ability to manage complex projects with multiple large, cross-functional projects involving numerous stakeholders and tight timelines.
• Strong communication, organization, and stakeholder management skills.
• Bachelor’s degree (4 years) with 1 to up to 3 years of relevant experience, or 6–8+ years of experience in project or program management within CPG, beverage, DSD, distribution, or field-based operations.