Sr Manager, Technical Implementation Services
About the role
Lead a team of highly skilled Technical Consultants responsible for delivering complex Enterprise Imaging and Picture Archiving and Communication System (PACS) implementations across North America, driving successful customer outcomes through technical leadership, cloud expertise, and operational excellence.
Responsibilities
- Lead, mentor, and develop a high-performing team of Technical Consultants, building technical capability, coaching future leaders, and fostering a culture of collaboration and continuous improvement.
- Provide technical leadership for complex Enterprise Imaging and Picture Archiving and Communication System (PACS) implementations, including cloud and on-premises deployments, while supporting executive customer escalations and critical production issues.
- Persistently partner closely with Project Management, Clinical Consulting, Engineering, Product Management, Cloud Operations, Customer Success, and Support teams to ensure predictable, high-quality implementation delivery and exceptional customer satisfaction.
- Drive implementation governance, resource planning, key performance indicators (KPIs), and process improvements that increase delivery efficiency and first-time implementation success across North America.
- Build trusted relationships with hospital Information Technology (IT) and clinical executives while traveling to customer sites, as needed, to support strategic implementations and key customer initiatives.
Requirements
- Acquired 10+ years of experience implementing enterprise healthcare Information Technology (IT) or medical imaging solutions, including 5+ years leading technical implementation or professional services teams, including mentoring and developing technical talent.
- Deep expertise in Enterprise Imaging, Picture Archiving and Communication Systems (PACS), Digital Imaging and Communications in Medicine (DICOM), Health Level Seven (HL7), Integrating the Healthcare Enterprise (IHE), Vendor Neutral Archive (VNA), Radiology Information Systems (RIS), Electronic Medical Record/Electronic Health Record (EMR/EHR) integrations, cloud technologies, Microsoft Azure, networking, cybersecurity, virtualization, storage, and enterprise healthcare architecture.
- Bachelor's degree in Computer Science, Information Technology, Healthcare Informatics, or a related field (Master's degree preferred).
- An inspiring people leader with exceptional communication, coaching, and problem-solving skills who thrives in fast-paced customer environments, can manage multiple strategic priorities simultaneously, and is willing to travel to customer sites as needed to support critical implementations and executive escalations.
Qualifications
Your skills include deep expertise in Enterprise Imaging, Picture Archiving and Communication Systems (PACS), Digital Imaging and Communications in Medicine (DICOM), Health Level Seven (HL7), Integrating the Healthcare Enterprise (IHE), Vendor Neutral Archive (VNA), Radiology Information Systems (RIS), Electronic Medical Record/Electronic Health Record (EMR/EHR) integrations, cloud technologies, Microsoft Azure, networking, cybersecurity, virtualization, storage, and enterprise healthcare architecture. Bonus: ITIL Foundation, Azure, Amazon Web Services (AWS), Agile, or other cloud certifications, as well as experience migrating on-premises PACS environments to the cloud.
Skills
- Technical leadership
- Cloud expertise
- Operational excellence
- Collaboration and continuous improvement
- Customer relationship management
- Project management
- Team leadership
- Technical consulting
- Healthcare informatics
- Enterprise healthcare architecture
- Cloud technologies
- Networking
- Security
- Virtualization
- Storage
Benefits
Details about our benefits can be found here.
Pay
The pay range for this position in AL, AZ, AR, CO, FL, GA, ID, IL, IN, IA, KS, KY, LA, ME, MI, MS, MO, MN, NC, ND, NE, NH, NM, NV, OH, OK, OR, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY is $117,000 to $186,000. The pay range for this position in AK, DE, HI, MD, MN, and RI is $123,000 to $195,000. The pay range for this position in CA, CT, DC, MA, NJ, NY, or WA is $131,000 to $208,000.
Schedule
This is a field based role.
Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.