Sr Manager, Strategy & Change Management

About the role

Manages the strategic and tactical direction within a designated Paychex business unit by partnering with their peers across the larger enterprise to ensure that the Sales Division is positioned to achieve divisional and company financial goals and objectives. Acts as liaison and key resource for corporate functional partners involved in initiatives that impact sales operations and the sales organization. The ideal candidate is a strategic thinker with exceptional process improvement skills, operational skills, strong implementation skills and ability to influence and collaborate effectively with cross-functional teams.

Live the Paychex Values: Act with uncompromising integrity. Provide outstanding service and build trusted relationships. Drive innovation in our products and services and continually improve our processes. Work in partnership and support each other. Be personally accountable and deliver on commitments. Treat each other with respect and dignity.

Responsibilities

• Maintains overall accountability and monitors sales operational activities, training and procedures to ensure standardization and compliance with Corporate and divisional practices.
• Manages the Sales Operations, Sales Policy and Sales Communications across the assigned Sales Divisions.
• Provides guidance and coaching for strategy planning through assessment of sales methodologies, internal/external data-driven insights and competitive intelligence and positioning.
• Assists in the development of KPI's and provides direction on all key sales execution initiatives and strategies to measure progress to performance against defined success criteria and diagnose areas of opportunity.
• Responsible for Sales Division alignment to Company goals, focused on executing key Sales Operations and Planning initiatives.
• Responsible for leading divisional strategies sales projects and initiatives.
• Partners with HROD leadership, in the acquisition of and retention of top talent through compensation, incentive programs, recruitment strategies, onboarding excellence, and sales training.
• Works with Sales Operations teams to modify Sales Division training materials and programs to match changes in the product offerings due to the introduction of new products and/or features.
• Collaborates with Sales Enablement to explore operational excellence tools to optimize business process performance and to build business cases for technology requirements.
• Partners with Product Management, Marketing & Development to represent Sales Division on all projects that impact the Sales Division.
• Coordinates team to recommend and coordinate implementation of enhancements and modifications as needed. Coordinates communications to sales management pertaining to Sales Division issues and/or requirements.
• Equips the organization with operational excellence and practices to improve and optimize business process performance.

Qualifications

• Bachelor's Degree in Business or IT - Preferred
• Master's Degree - Preferred
• 7 years of experience in Operations management of processes and tools.
• 4 years of experience in Management experience.

Pay

The starting base pay range for this position is $131,100‑$206,000 annually. This range reflects base pay only and does not include other components of the total rewards package.

Benefits

• Over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and more.
• Paid time off, company holidays, culture days, and comprehensive work‑life balance programs for flexibility.
• Award‑winning training and development programs that provide ongoing learning opportunities for career growth.
• A company culture that reflects the diversity of employees, encouraging you to be yourself and have your voice heard.
• Paid time off for volunteerism and support for many company‑wide and local initiatives that benefit organizations you care about.

Note: The benefits described apply to full‑time employees; benefits for part‑time, contract, and intern roles may vary.