Sr. Manager, Strategic Finance, Self Serve & New Products

About the role

We're looking for a Sr. Manager, Strategic Finance - Self Serve and New Products to shape the future of Zapier's self-serve and new products businesses. This is a high-impact individual contributor role with the unique opportunity to drive top-line forecasting, planning, and analysis for one of the most important parts of our business.

Responsibilities

• Serve as the dedicated finance partner for Zapier's self-serve business, working across the Chief Product Officer, SVP of Marketing, and CFO to bring a unified financial perspective to a business that spans multiple functions.
• Build and own the forecasting, reporting, and analytical infrastructure for self-serve, this is largely net-new work, so you'll be defining what good looks like.
• Analyze the self-serve funnel end-to-end: from top-of-funnel acquisition through activation, conversion, expansion, and retention. Identify where the business is leaking value and where the biggest opportunities are.
• Own self-serve unit economics and provide perspective on key levers, pricing, packaging, churn reduction, and growth investments.
• Use tools to self-serve data and build analyses that drive decisions, rather than relying on pre-built reports.
• Proactively surface trends, risks, and opportunities to senior leadership. Don't wait for someone to ask the question, be the person who sees the issue first.
• Partner with product and engineering teams to understand how product changes impact financial outcomes, and bring a financial lens to product investment decisions.

Requirements

• 6-8+ years of experience in FP&A, strategic finance, or a related analytical role, ideally at a product-led or self-serve SaaS company.
• Deeply understand the dynamics of a self-serve business: churn, contraction, expansion, net new revenue, and the full funnel from visitor to signup to paid conversion to upgrade.
• Operate effectively in environments where ownership is distributed.
• Know how to build relationships and drive alignment across product, marketing, engineering, and finance.
• Comfortable with ambiguity and energized by building something from scratch, new processes, new analyses, new ways of looking at the business.
• Strong communicator who can translate complex analysis into clear recommendations for both finance leadership and cross-functional business partners.
• Good judgment and a bias toward surfacing issues and opportunities proactively, not waiting to be asked.
• Use AI in your work today — not occasionally, but as part of how you operate at a high level. Point to workflows you’ve built, how your approach has evolved through iteration, and the impact on quality, efficiency, and experience — while intentionally applying AI for the right outcomes, setting a high bar for outputs, and taking ownership of what ships.

Qualifications

• Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.

Skills

• Experience in FP&A, strategic finance, or a related analytical role.
• Understanding of self-serve business dynamics.
• Ability to build and own forecasting, reporting, and analytical infrastructure.
• Effective communication and relationship-building skills.
• Proactive problem-solving and risk management.
• Experience using AI in professional settings.

Benefits

• Flexible remote work options.
• Competitive compensation package.
• Opportunities for career growth and development.
• Work-life balance with generous vacation policies.
• Employee recognition programs.

Pay

Compensation is competitive and commensurate with experience.

Schedule

Full-time, Monday-Friday.