Sr. Manager, Strategic Expansion and Customer Success

About the Opportunity

The organization builds and operates resilient, Pythonic orchestration and MCP platforms -- including open-source and cloud offerings -- used for mission-critical workloads. The organization's vision is to define automation for the context era, with a mission to curate an intelligent context layer that delivers the right information at the right time. This remote-first company is singularly focused on this vision and mission, and every team member directly contributes to their advancement. A supportive, high-performance culture empowers the team to do the best work of their careers and achieve personal and professional aspirations. The team is looking for individuals who want to join a remote-first team to continue building an equally amazing company, product, and developer community.

Key Responsibilities

• Drive expansion in top strategic accounts.
  • Own the expansion strategy and commercial outcome for a focused book of high-value accounts.
    • Multi-thread, build executive relationships, run joint account planning, and close complex expansion deals.
• Lead and develop the Customer Success team.
  • Manage the existing CSM team as direct reports.
    • Set expectations, coach commercial behavior, run a consistent operating rhythm, and help individual team members grow into the next phase of their careers.
• Build the strategic expansion playbook.
  • Define and codify the motion: account planning templates, expansion qualification frameworks, joint account reviews, multi-threading patterns, executive engagement plays.
    • Turn what works into something the team can run.
• Partner across the business.
  • Work tightly with the AE team on land-and-expand handoffs, with Product on customer-driven roadmap signals, and with PSL on the consumption pricing rollout.
    • Help adapt customer engagement strategies for a consumption-based business.
• Partner with leadership as the organization evolves its pricing model, helping the team navigate new customer conversations, identify growth signals, and support adoption-focused expansion strategies.
  • Own the expansion forecast.
    • Maintain accurate forecasting on expansion ARR.
      • Run a clean operating cadence (weekly account reviews, quarterly planning) and deliver against quarterly expansion targets.
• Feed insights upstream.
  • Translate field signals from the customer base into actionable input for Product, Marketing, and executive leadership.

Required Qualifications

• 7+ years in strategic account management, expansion sales, or similar roles at developer tool, data infrastructure, or enterprise SaaS companies, with a track record of consistent quota attainment.
  • Proven success closing complex, multi-threaded expansion deals ($100K+ ACV) within existing enterprise accounts — including org mapping, executive engagement, and procurement navigation.
• 2+ years people leadership experience with evidence of developing others.
  • Formal direct-report management or high-context pod/team leadership where you've coached, set expectations, and built a developmental track record.
• Comfort with consumption-based or usage-based pricing models — direct experience preferred; demonstrated ability to learn the motion required.
  • Track record of building structure where it didn't exist — playbooks, account planning templates, operating rhythms, qualification frameworks, internal enablement.
• High EQ and strong collaboration skills: navigates technical and executive audiences, builds trust quickly, writes clearly.
  • Startup-ready: thrives in a "low-O₂" environment with light process, high ambiguity, and a builder's mindset.
• Excited by the idea of joining a post–Series B company that's still defining many of its plays.
  • Compensation and Benefits

Compensation and Benefits

OTE (on-target earnings) includes base salary + target commissions/bonuses. Equity and benefits are not included in the range provided. Perks and Benefits

• Remote-first team with flexible-first culture
• Equity Stock Options
• 401(k) with 5% company match (vests immediately!)
• Unlimited PT
• Medical, Dental and Vision insurance
• Generous Parental Leave
• Life Insurance and Disability benefits
• $800 remote work stipend for whatever you need to work (food, wellness, equipment etc.)

Belongingness and Equal Opportunity

The organization is an equal opportunity employer and encourages applications from people of all backgrounds. All applicants will be considered for employment without attention to race, religion, color, sex (including pregnancy, sexual orientation and gender identity/expression), national origin, disability or any other status protected under applicable federal, state, or local laws.