Sr. Manager, SRE

Responsibilities

• Develops strategies and roadmaps in partnership with Senior leadership team.
• Manages overall budget for the product portfolio area.
• Led and scaled high-performing engineering teams to deliver complex software solutions efficiently and effectively.
• Develops and executes a strategic vision for the engineering organization, aligning technology adoption and resource allocation with business objectives.
• Mentors, coaches, and develops engineering managers and other high-performing leaders within the team.
• Fosters a culture of innovation, continuous learning, and excellence within the engineering organization.
• Analyzes business needs and proposes budgets, technologies, and resources to achieve strategic goals.
• Actively seeks out and implements innovative solutions to improve efficiency, scalability, and customer experience.
• Presents technical thought leadership and insights at various leadership forums.
• Drives a data-driven decision-making culture within the engineering organization.
• Champions a culture of alignment, ensuring the people and culture of the organization are prepared to adapt to changing business needs.
• Defines SRE vision, strategy, and operating model.
• Establishes SLOs, SLIs, SLAs, and error budgets.
• Leads SRE teams for production stability and performance.
• Acts as senior Incident Commander during major incidents.
• Improves MTTR/MTTD through automation and observability.
• Implements observability solutions including Dynatrace.
• Integrates monitoring with ServiceNow for automation.
• Leads root cause analysis and problem management.
• Reports operational health, risks, and KPIs.
• Mentors and develops SRE leadership and teams.

Qualifications

• Bachelor’s Degree in engineering or related field required.
• Master’s Degree in computer science preferred.
• 7+ years SRE / DevOps / Production Ops leadership experience required.
• Build and lead high-performing SRE teams using SLOs, SLIs, MTTR.
• Deep incident and problem management experience.
• Observability platforms (Dynatrace a strong plus).
• Experience serving as Incident Commander.
• Cloud and hybrid infrastructure (AWS/Azure).
• ServiceNow / ITSM integration.
• Executive communication and reporting.