Sr. Manager

About the role

Hybrid position requiring at least three days per week in-office. Leveraging an AI-first approach, the Senior Manager - Real Estate Technology Infrastructure will be a bridge between our global company vision and the physical technology deployed across our international portfolio. You will ensure that our buildings are "smart by design" by managing the vendor ecosystem, establishing technical standards, and contributing to the delivery of complex strategic projects. Your focus will be on the Operational Technology (OT) stack, building the processes and partnerships to ensure our buildings are secure, integrated, and future-ready.

In this individual contributor position, you provide strategic ownership of the design, validation, and enforcement of building network and infrastructure standards across our property portfolio. The position balances architectural standards, delivery governance, and escalation ownership to ensure infrastructure platforms are secure, resilient, and aligned with business needs. This role reports to the Managing Director, Real Estate Technology Infrastructure.

Responsibilities

• Strategic Sourcing: Identify, vet, and manage global and regional vendors for building automation, networking, security systems, and related.
• Performance Governance: Establish and monitor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for third-party service providers.
• Contract Management: Partner with Strategic Sourcing to negotiate enterprise-wide agreements that leverage our 25-country+ scale to drive cost efficiencies.
• Analysis: Evaluate vendor proposals, quotes, licensing models, and support options; develop comparison materials and provide cost-risk tradeoff analysis to support leadership decision-making.
• Standards Development: Develop and maintain infrastructure standards for building networks, cybersecurity, and integrated systems to ensure consistency across all regions.
• Standardization: Create technical design guidelines that architects and general contractors must follow during the development or retrofit phase.
• Infrastructure Enforcement: Own the design, validation, and enforcement of building network and infrastructure standards for property environments, including wireless, switching, firewalls, and site connectivity.
• Security Integration: Incorporate security and risk considerations into infrastructure architecture decisions, including firewall design, redundancy models, failover strategies, and secure remote administration.
• Cross-Functional Liaison: Act as a technical lead between Technology, Management Services, Engineering, and Construction teams.
• Portfolio Visibility: Maintain portfolio-level visibility of infrastructure deployments, site readiness, remediation efforts, and transition status using enterprise service and project management tools.
• Documentation: Ensure complete and accurate documentation, inventories, and configuration records are maintained to support audits, investigations, incident response, and ongoing operations.
• System Support: Support infrastructure requirements for physical security systems, building automation systems, and other safety-critical environments.

You will contribute to oversight and governance across the following critical OT areas:

• Building Integration & Automation: BMS/BAS, lighting controls, and IoT sensor integration via protocols like BACnet, Modbus, and MQTT.
• Networking & Communications: Building LAN/WAN, Wi-Fi 6/7, 5G in-building solutions, and unified communications.
• Cybersecurity: Securing "connected" building assets, implementing network segmentation, and managing vulnerability patching for hardware.
• Security Control Systems: Standards for IP-CCTV, cloud-based Access Control, and visitor management systems.
• Other Duties: Perform alternative responsibilities as assigned.

Qualifications

• Education: Bachelor's degree in MIS, Computer Science, or a related field from an accredited institution preferred, or equivalent years of direct experience required.
• Professional Experience: 10–12 years of experience in OT infrastructure, specifically within the real estate or construction sectors.
• Global Mindset: Proven track record of managing projects or vendors across multiple time zones and regulatory environments.
• AI Tooling: Practical experience leveraging AI tooling to realize insight and efficiency.
• Infrastructure Operations: Significant experience in operational infrastructure, network architecture, or technology operations supporting distributed environments.
• Network Design: Demonstrated experience designing and supporting enterprise network and wireless architectures, including firewalls, VPNs, redundancy, and failover models.
• Sector Expertise: Experience supporting construction projects, property portfolios, or multi-site environments with active renovations and transitions preferred.
• Vendor Management: Strong working knowledge of vendor and ISP coordination, technical oversight, and commercial evaluation.
• Project Management: Proficiency with tools like Procore, Bluebeam Revu, Jira, or Smartsheet is a plus.
• Technical Literacy: Deep understanding of how physical building systems (HVAC, elevators, utility meters) intersect with digital networks.
• Communication: Clear written and verbal communication skills with the ability to translate technical concepts for non-technical audiences.
• Adaptability: Ability and willingness to provide hands-on technical support when required while maintaining strong ownership, accountability, and communication practices.
• Resilience: Proven ability to operate effectively in ambiguous, fast-paced, and high-pressure environments with cross-functional stakeholders.
• Schedule & Travel Flexibility: Willingness to provide occasional after-hours support for escalations or critical activities and to travel periodically in support of key projects or sites.
• Technical Networking: Strong working knowledge of OT/IT networking including converged networks, and typical connected building systems (i.e., BAS, BMS, ACS, CCTV).
• Smart Infrastructure: Base competency of modern building systems & "smart" infrastructure.
• Wireless Technology: Strong working knowledge of wireless technologies (i.e., DAS, managed Wi-Fi) preferred.
• Cybersecurity Frameworks: Strong working knowledge of OT/IT cybersecurity frameworks, principles, and strategies.
• Certifications: Network/communications certifications (i.e., CCNP, CCIE, CWNA) preferred.
• Leadership: Strong cross-functional leadership and project management/stakeholder management.

Pay

$150,000 - $170,000 per year