Sr Manager Specialized Claims

Position Overview

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

What You Need to Apply

• Bachelor’s degree preferred with related claims experience
• JD or equivalent experience strongly desired
• Experience using claims management systems and data analysis tools for documentation, reporting, and process optimization
• Skilled in managing litigation with outside counsel and executing negotiation strategies for high-stakes claims
• Exceptional verbal and written communication skills
• Proven ability to coach and develop individuals and teams to support long-term career growth and build a culture of continuous learning and innovation
• Highly organized with the ability to manage complex projects, workflows, and organizational strategies
• Able to make sound decisions in high-impact or ambiguous situations and balancing competing demands while ensuring alignment with corporate goals
• Experience managing significant legal or reputational risks and overseeing strategic decision-making across a business

Physical Demands and Work Environment

• Ability to manage a high volume of work is often necessary to meet deadlines
• Required to work on-site as needed
• May be required to maintain a reliable, high-speed home internet connection for remote work
• Ability to work extended hours as business demands require, including evenings or weekends as needed
• Willingness and ability to travel as necessary for business purposes
• Ability to sit and/or stand for prolonged periods
• Proficient in using a personal computer and standard office equipment

Career Development

We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

Benefits

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• Paid time off
• Company paid holidays
• Flexible work arrangements
• Company paid holidays
• On-site medical/wellness center (Worcester only)
• Cultural Awareness Day in support of IDEOn

EEO Statement

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law. Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.” As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.