Sr. Manager, Solution Consulting (SLED)
About the role
ServiceNow is the AI control tower for business reinvention, bringing together any AI, any data, and any workflow to help 85% of the Fortune 500 work smarter, faster, and better. The company is building an AI‑native culture where technology and talent are unstoppable together. Armis from ServiceNow protects the entire attack surface and manages cyber risk exposure in real time, combined with ServiceNow’s Security and Risk capabilities and Identity Security from Veza to create an autonomous defense platform for the Agentic Enterprise. As a Sr. Manager, Solution Consulting (SLED), you will lead and manage a team of pre‑sales Solution Consultants, driving technical solutions and supporting the sales process while collaborating closely with sales, product, marketing, implementation and support teams.
Responsibilities
- Lead, manage, and mentor a team of Solution Consultants, providing guidance, feedback, and professional development opportunities.
- Set performance goals, monitor progress, and evaluate the performance of individual team members.
- Foster a collaborative and high-performance culture within the broader Solution Consultant teams.
- Collaborate with the sales team to understand customer needs and objectives and align technical solutions accordingly.
- Provide technical expertise and support throughout the sales process, including product demonstrations, presentations, and proposals.
- Develop and maintain a deep understanding of the company's products, technologies, and industry trends to effectively articulate the value proposition to customers.
- Assist in defining sales strategies and contribute to developing sales collateral and resources.
- Engage directly with key customers to understand their technical requirements and address any concerns or challenges.
- Act as a trusted customer advisor, offering technical insights and recommendations to drive successful outcomes.
- Conduct customer site visits, demonstrations, and presentations to showcase the company's products and solutions.
- Deliver demonstrations and proof of value.
- Collaborate closely with the product management team to provide feedback on product features, enhancements, and market demands.
- Work closely with the marketing team to develop technical content, case studies, and sales tools to support the sales process.
- Coordinate with the implementation and support teams to ensure a seamless transition from sales to implementation and customer success.
- Stay updated on industry trends, competitive landscape, and emerging technologies relevant to the company's product offerings.
- Identify process improvements and implement best practices to streamline the sales engineering operations.
- Provide regular reports, metrics, and insights to the senior management team on the performance and effectiveness of the sales engineering function.