Sr. Manager, Solution Consulting (SLED)

About the role

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Armis from ServiceNow, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. Combined with ServiceNow’s Security and Risk capabilities, as well as Identity Security capabilities from Veza, we bring together all critical capabilities to secure every asset, every identity - incl. AI Agents - across all environments with the right level of context - security, operational and business - to build the first of its kind autonomous defense platform for the Agentic Enterprise.

As a Sr. Manager, Solution Consulting (SLED), your primary responsibility is to lead and manage a team of pre-sales Solution Consultants responsible for driving technical solutions and supporting the sales process. You will collaborate closely with the sales and product teams to ensure successful customer engagement and drive revenue growth. Your role as a player/coach will involve providing technical expertise, coaching and mentoring the solution consulting team and overseeing the pre-sales process from a technical standpoint.

Responsibilities

• Team Leadership: Lead, manage, and mentor a team of Solution Consultants, providing guidance, feedback, and professional development opportunities. Set performance goals, monitor progress, and evaluate the performance of individual team members. Foster a collaborative and high-performance culture within the broader Solution Consultant teams.
• Sales Support And Strategy: Collaborate with the sales team to understand customer needs and objectives and align technical solutions accordingly. Provide technical expertise and support throughout the sales process, including product demonstrations, presentations, and proposals. Develop and maintain a deep understanding of the company's products, technologies, and industry trends to effectively articulate the value proposition to customers. Assist in defining sales strategies and contribute to developing sales collateral and resources.
• Customer Engagement: Engage directly with key customers to understand their technical requirements and address any concerns or challenges. Act as a trusted customer advisor, offering technical insights and recommendations to drive successful outcomes. Conduct customer site visits, demonstrations, and presentations to showcase the company's products and solutions.
• Cross-functional Collaboration: Collaborate closely with the product management team to provide feedback on product features, enhancements, and market demands. Work closely with the marketing team to develop technical content, case studies, and sales tools to support the sales process. Coordinate with the implementation and support teams to ensure a seamless transition from sales to implementation and customer success.
• Continuous Improvement: Stay updated on industry trends