Sr Manager, Software Dev , Transporter Experience and Technology

Key job responsibilities

• Hands-On Org Leadership: Lead from the front as a manager of managers. Own the architecture, reliability, and performance of the on-road delivery experience — including delivery execution and secure deliveries — used by hundreds of thousands of delivery partners daily across iOS and Android.
• Own the On-Road Delivery Charter: Set the technical vision and multi-year roadmap for your space. Eliminate the need for delivery partners to make manual, in-the-moment decisions, delivering accurate, context-aware guidance that balances delivery quality with transporter efficiency.
• Grow ML & On-Device Intelligence: Push the boundary of what intelligence can run at the edge to reduce cognitive load for delivery partners.
• AI-Powered Software Delivery: Champion AI-native development practices that dramatically compress the time between an idea and value reaching a driver's hands.
• Operational Excellence: Set the bar for app stability, crash rates, and quality.
• Team Building: Attract, develop, and inspire a team of talented mobile engineers. Foster a culture of technical depth, ownership, and customer obsession for the delivery partner.
• Cost & Efficiency: Drive infrastructure and messaging cost optimization while maintaining or improving the transporter experience.
• Security & Compliance: Ensure application adherence to security, privacy, and operational standards across all regions.

About The Team

The Transporter Experience Technology organization builds the mobile app that hundreds of thousands of delivery partners rely on every day — guiding them from station check-in to final delivery. We own the end-to-end mobile platform (iOS & Android), on-road experience, communication systems, and developer tooling across 20+ countries. We're a globally distributed team spanning the US, Canada, and India, operating at the intersection of mobile engineering, AI-powered development, and logistics at massive scale. We care deeply about the people who use our technology and measure success by how much simpler, faster, and safer we make their work.

Basic Qualifications

• 10+ years of engineering experience
• 5+ years of engineering team management experience
• 10+ years of planning, designing, developing and delivering consumer software experience
• Experience partnering with product or program management teams
• Experience managing multiple concurrent programs, projects and development teams in an Agile environment

Preferred Qualifications

• Experience partnering with product and program management teams
• Experience designing and developing large scale, high-traffic applications