Sr Manager - Sales- Americas

About The Company

Tata Communications Redefines Connectivity with Innovation and Intelligence
Driving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications.

Position Overview

Customer Success Manager (CSM)

Essential Duties, Tasks, And Responsibilities

• Leverage investment to achieve business outcomes
• Identify and implement key adoption triggers and call to actions
• Build cross-functional relationships within Tata Communications
• Own the complete customer lifecycle from onboarding to retention
• Define measurable success plans and ensure communication across internal and customer stakeholders
• Drive faster “time to value” and improve overall customer experience
• Reduce churn and protect existing revenue
• Ensure seamless delivery, onboarding, and adoption of products and services
• Proactively engage customers to understand changing business needs
• Design and plan tailored workshops and enablement programs
• Maintain a detailed understanding of internal tools, systems, and processes
• Collaborate internally with Sales, Solutions, Service Delivery, and other cross-functional groups
• Drive successful project implementations and revenue growth
• Manage quality 360-degree life cycle of the customer account
• Develop deep relationships within the customer account
• Stay informed about industry trends and advancements

Qualifications

• Bachelor’s degree in business, technical, or marketing
• At least 10 years’ experience in the technology industry in a customer-facing role, with quota attainment
• Significant experience in churn reduction and revenue retention
• Experience with network services, collaborations solutions, and contracting knowledge
• Strategic thinker, forward-looking approach, and strong commitment to customer success
• Exceptional relationship builder, international experience a plus