Sr. Manager, Risk Management

About the role

The department of Risk Management at the University of Miami is seeking a full-time Senior Manager, Risk Management to join their team on the UHealth campus.

Responsibilities

• Investigates and analyzes the frequency and cause of patient injuries.
• Directs the coordination and maintenance of the event reporting system (ERS).
• Provides and directs basic and complex preventive risk management assessments of processes, procedures, and programs.
• Oversight and management of the Incident reporting system.
• Facilitate resolution of complaints/grievances pertaining to quality-of-care issues.
• Facilitate interventions as necessary with Patient Relations, Physician Leadership and Corporate Patient Advocate of Risk Management Department.
• Review, analyze and identify AHCA, DOH and other regulatory agency reportable events and prepare submission for approval by Associate Medical Risk management Officer and the Chief Medical Risk Officer.
• Facilitate and/or participate in Root Cause and FMEA analysis as necessary in conjunction with the Quality Team.
• Analyze complaint/grievance data and collaborate with Leadership on an ad hoc basis.
• Develop a consultant relationship with departments and units to build and sustain a patient focused culture.
• Provide notification and documentation of potentially compensable events to Chief Medical Risk Officer, Director of Medical Claims and Assistant General Counsel.
• Conduct additional investigation and assist with discovery requests as directed.
• Provide interpretation of risk management and patient safety standards and procedures to medical and hospital staff; counsel staff and physicians in sensitive situations involving actual or potential claims.
• Analyze and trend data as captured through the event reporting system to identify trends of areas of high risk.
• Develop summary reports of trending analysis and submit to appropriate committees.
• Develop and present Risk Management Program summary reports as required.
• Participate on committees, work groups and/or process improvement teams that improve patient/customer satisfaction.
• Identify educational needs and develop and present Risk Management and Event Reporting education to staff, faculty and community physicians.
• Attend national and local conferences to keep abreast of national trends in determining institutional priorities.
• Perform other related duties incidental to the work described herein.
• Co-chair the Patient Safety Committee.
• Collaborate with team and finalize agenda for meetings.
• Audit and monitor quality activities and performance improvement activities.
• Provide oversight of regulatory activities.
• Provide ongoing updates on regulatory changes and update policies and procedures.

Qualifications

• Bachelor’s Degree in relevant field required.
• Minimum 5 years of relevant experience required.
• Medical/Legal background is a plus.
• RN Training and licensure is a plus.
• Certified Professional in Health Care Risk Management (CPHRM), Certified Professional in Patient Safety (CPPS) is highly desired.
• Ability to maintain effective interpersonal relationships.
• Ability to communicate effectively in both oral and written form.
• Ability to recognize, analyze, and solve a variety of problems.
• Exercise sound judgment in making critical decisions.
• Proficiency in computer software (i.e. Microsoft Office).

Benefits

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

Pay

Competitive salary commensurate with experience.

Schedule

Full time.