Sr Manager Resident System Support

Responsibilities

• Customer relationship management and sales of RSS contracts.
• Oversees and directs all Resident System Support locations and managers - providing operational assistance, support and guidance.
• Achieves excellent safety results, strong customer and employee satisfaction while maintaining quality standards and meeting operational and financial goals.
• Sales and estimation of new and renewal contracts for RSS sites.
• Oversees financial and technical activities of Operations and Maintenance, including Automation Technician and System Engineering activities on customer sites.
• Plans, develops, and implements systems and procedures to ensure operating quality, preventive maintenance programs, environmental compliance and safety of assigned sites.
• Facilitates technical and safety training and other professional development for staff.
• Develops and implements business plans.
• Participates in emergency calls, coordinate action plans, and assist with the closing out of extended Client Care tickets.
• Maintains client relationships and takes ownership of the end-to-end customer service experience.
• Manages Site Supervisors and managers to ensure proper management of employees and issues.
• Follows Daifuku Safety program policies and procedures.

Requirements

• Bachelor’s degree in Manufacturing field and computer science related field or equivalent experience.
• 5+ years’ experience in service provision, adhering to contract terms.
• Minimum of 3 years of experience with managing a team in a manufacturing environment.
• Advanced knowledge of fulfilment centers or distribution warehouses, and conveyor systems.
• Strong leadership skills with ability to lead, manage, coach, and train all levels of employees.
• Strong knowledge of troubleshooting and repairing Daifuku equipment and technology.
• Advanced knowledge of automated conveyor systems and controls, electrical and electronic principles, and blueprints and electrical schematics.
• Knowledge of budgets and accounting principles.
• Strong knowledge of safety programs.
• Ability to learn new technologies.
• Proficient computer skills including MS Office.
• Strong customer service orientation.
• Self-motivated and detail-oriented.
• Project management skills.
• Team orientation.