Sr. Manager, RCM Shared Services

About the role

OneOncology is positioning community oncologists to drive the future of medical care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer and other diseases. This is an exciting time to join OneOncology, where our values-driven culture reflects startup enthusiasm supported by industry leaders in oncology, urology, technology, and finance. We seek talented, highly-motivated individuals who demonstrate a natural desire to improve and build new processes that support the meaningful work of independent physicians and the patients they serve.

Responsibilities

• Work closely with Directors and VP to coordinate and ensure delivery of high-quality RCM services at multiple practices and across service lines.
• Communicate timely and proactively to leadership to optimize RCM functions and minimize financial risk.
• Manage teams of RCM staff, supervisors, and managers responsible for implementing revenue cycle workflows, meeting performance metrics, and delivering quality service.
• Lead daily operations across all RCM service lines, including patient access, insurance verification and eligibility, authorizations, coding and billing, cash applications, A/R management, and patient financial services.
• Monitor performance metrics, denial trends, and days in A/R; develop action plans to improve results.
• Understand and summarize key performance indicators to present to leadership on the state of clinics or departments in span of control.
• Oversee policy development, process improvement, workflow efficiency, and staff training across the revenue cycle.
• Collaborate with internal departments, clinical teams, and payer partners to resolve issues and ensure seamless patient and provider experiences.
• Support onboarding new clinics, providers, and service lines into RCM workflows.
• Manage staffing, performance evaluations, coaching, and employee development.
• Serve as the escalation point for complex reimbursement, payer, or patient financial concerns.
• Contribute to strategic RCM initiatives and organizational goals.
• Work with the analytics team to identify meaningful metrics for deep dive RCM review.
• Ensure external vendor and in-sourced RCM compliance with all coding and billing guidelines.
• Comprehensively understand the billing system and programs utilized within RCM to be a super user and content expert.
• Perform other duties as assigned to support the mission of improving the lives of everyone living with cancer.

Requirements

• 3+ years in relevant healthcare and RCM leadership experience
• Bachelor’s degree or equivalent experience required
• Coding certification preferred
• Strong background in managed care payer market
• Oncology or clinic experience a plus
• Travel as needed for business need
• Strong verbal and written communication skills required
• Must be detail oriented and organized
• Flatiron OncoEMR proficiency desired but not required
• Strong Microsoft suite skills required including Excel and PowerPoint
• Knowledge of practice management software preferred
• High integrity, including maintenance of confidential information
• Based on business need, the ability to work a flexible schedule, including some evenings and weekends