Sr. Manager, Quality Assurance

About the role

The Sr Quality Assurance Manager will lead a global team of Automation Engineers and QA SMEs in product testing with the .NET tech stack at Zelis. This is a hands-on leadership role requiring collaboration excellence, systems integration expertise, technical depth, and strategic influence.

Responsibilities

• Lead a global team of Sr SDETs and Product testers enabling ownership and accountability
• Layout and drive test automation strategy for high yield regressions
• Collaborate with Development & Product teams to promote shift-left testing practices
• Coach the test teams on transferable skills on product and automated testing
• Mentor and coach global teams, define upskilling paths, and promote a culture of continuous learning
• Review features and technical specifications to ensure comprehensive test coverage
• Ensure adherence to Zelis security and compliance standards
• Monitor and report on both qualitative and quantitative metrics of test automation
• Partner on performance test coverage
• Architectural understanding of complex systems integration and lay out integration/E2E test plans and test data strategies
• Manage hiring, onboarding, and performance management of QA team members
• Oversee daily Quality operations of global QA teams
• Analyze QA and automation processes, identify issues or inefficiencies, and drive improvements
• Foster a results-oriented culture with a focus on accountability and excellence
• Handle employee discipline and termination in alignment with Zelis policies

Requirements

Minimum of 12 years in QA, with at least 2 years of leading SDETs

Proficiency in .NET technologies, GitHub and test automation tools

Strong experience with CI/CD and DevOps Cloud Platforms

Working experience working with AI/ML-assisted tools such as GitHub Copilot or similar

Experience handling environments with PHI test data management and ability to model data schemas and relationships to produce realistic datasets using synthetic test data generation tools (any)

Performance testing and relevant tooling experience

Experience with Jira, Confluence, and Zephyr Scale for test lifecycle

Excellent leadership, communication, mentoring, and conflict-resolution skills

Strong organizational, time management, analytical, and problem-solving skills

Proven experience in modernizing test practices as part of architectural transformation initiatives

Qualifications

Master's degree in Computer Science, Software Engineering, or related field

Experience with AWS and Azure cloud platforms

Experience with Agile methodologies and Scrum framework

Skills

• Strong leadership and mentoring skills
• Excellent communication and interpersonal skills
• Ability to work effectively in a fast-paced, dynamic environment
• Experience with test automation tools like Selenium, TestComplete, or Katalon Studio
• Experience with CI/CD pipelines and DevOps practices
• Knowledge of software development best practices and principles
• Experience with data modeling and database design
• Experience with API testing and integration testing
• Experience with performance testing tools like LoadRunner, JMeter, or Gatling
• Experience with source control systems like Git
• Experience with project management tools like Jira, Confluence, or Trello
• Experience with test case management tools like TestRail or Zephyr

Benefits

Base Salary Range: $105,000.00 - $133,000.00

Includes a 401(k) plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

Equal Employment Opportunity: Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Accessibility Support: We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.