Sr Manager- Product Management- Personalization & Web Platforms

About the role

Help lead Vanguard’s secure site, Vanguard.com logged in experience, focusing on evolving the overall client experience. You will lead a team of Product Owners who have responsibility for critical elements of our digital experiences: Personalization (HyperP), Wayfinding Initiative, global navigation, design system, content management system, and web platform optimization.

Responsibilities

• Lead critical areas of the web channel by owning the strategic vision and roadmap, with a deep understanding of the underlying product(s) and associated business areas.
• Manage a team of Product Owners who lead passionate agile teams that enhance features within the web experience and direct production support activities.
• Work with your Product Owners to prioritize the team's work to meet key business goals and deliverable dates.
• Embrace the test and learn mentality to drive iterative improvements to the client experience.
• Accountable for key metrics of digital channel experience (e.g., CSAT, distribution, digital containment, client outcomes) and channel performance (e.g., availability, response time).
• Create, maintain, and employ various qualitative and quantitative analysis techniques to improve the user experience continually.
• Build and maintain strong business support from team members to promote a consistent approach to decisions/impacts and client propositions.
• Work with the team to continually optimize the efficiency of our agile implementation and delivery.
• Design an experience that delivers a world-class client experience.

Requirements

• Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.
• 10 or more years’ work experience, including 5+ years of leading large cross-functional/cross-regional teams on major organizational projects.
• Demonstrated ability to lead a team of Product Owners.
• Demonstrated ability to achieve results while working in a cross-functional environment.
• Demonstrated experience with facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.
• Demonstrated experience implementing and executing agile principles with strong digital and technical skills.
• Demonstrated experience and deep understanding of user experience best practices.
• Experience with AI/ML is a strong plus.

Qualifications

• Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.
• 10 or more years’ work experience, including 5+ years of leading large cross-functional/cross-regional teams on major organizational projects.
• Demonstrated ability to lead a team of Product Owners.
• Demonstrated ability to achieve results while working in a cross-functional environment.
• Demonstrated experience with facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.
• Demonstrated experience implementing and executing agile principles with strong digital and technical skills.
• Demonstrated experience and deep understanding of user experience best practices.
• Experience with AI/ML is a strong plus.

Skills

• Strong leadership and project management skills.
• Experience with Agile methodologies and cross-functional team coordination.
• Deep understanding of user experience and best practices.
• Experience with AI/ML technologies.

Benefits

Details on benefits are not specified in the job posting.

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.