Sr Manager- Product Management- Personalization & Web Platforms

About the role

Help lead Vanguard’s secure site, Vanguard.com logged in experience, focusing on evolving the overall client experience. You will lead a team of Product Owners who have responsibility for critical elements of our digital experiences: Personalization (HyperP), Wayfinding Initiative, global navigation, design system, content management system, and web platform optimization.

Responsibilities

• Lead critical areas of the web channel by owning the strategic vision and roadmap, with a deep understanding of the underlying product(s) and associated business areas.
• Manage a team of Product Owners who lead passionate agile teams that enhance features within the web experience and direct production support activities.
• Work with your Product Owners to prioritize the team's work to meet key business goals and deliverable dates.
• Embrace the test and learn mentality to drive iterative improvements to the client experience.
• Accountable for key metrics of digital channel experience (e.g., CSAT, distribution, digital containment, client outcomes) and channel performance (e.g., availability, response time).
• Create, maintain, and employ various qualitative and quantitative analysis techniques to improve the user experience continually.
• Build and maintain strong business support from team members to promote a consistent approach to decisions/impacts and client propositions.
• Work with the team to continually optimize the efficiency of our agile implementation and delivery.
• Ensure quality software and experiences are delivered.
• Ensure navigation and findability are effective by living and breathing the end-to-end site map and client flows.
• Ensure web experience and infrastructure are continuously modernized and that the latest tools and capabilities are available.
• Work collaboratively with CX Journeys to further enable the web channel for key client journeys.
• Continuously audit the site looking for opportunities for improvements on UI, usability, content, benchmark scenarios, and diligently enhancing and simplifying all parts of the experience.
• Challenge the business to drive for innovative solutions; “think out of the box,” and ensure best-in-class solution designs. Embrace and drive experimentation to measure and implement integrated and proven solutions.
• Work with the team to continually optimize the efficiency of our agile implementation and delivery.
• Design an experience that delivers a world-class client experience.

Requirements

• Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.
• 10 or more years’ work experience, including 5+ years of leading large cross-functional/cross-regional teams on major organizational projects.
• Demonstrated ability to lead a team of Product Owners.
• Demonstrated ability to achieve results while working in a cross-functional environment.
• Demonstrated experience with facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.
• Demonstrated experience implementing and executing agile principles with strong digital and technical skills.
• Demonstrated experience and deep understanding of user experience best practices.
• Experience with AI/ML is a strong plus.

Qualifications

• Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.
• 10 or more years’ work experience, including 5+ years of leading large cross-functional/cross-regional teams on major organizational projects.
• Demonstrated ability to lead a team of Product Owners.
• Demonstrated ability to achieve results while working in a cross-functional environment.
• Demonstrated experience with facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.
• Demonstrated experience implementing and executing agile principles with strong digital and technical skills.
• Demonstrated experience and deep understanding of user experience best practices.
• Experience with AI/ML is a strong plus.

Skills

• Strong leadership and project management skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• Experience with Agile methodologies and tools.
• Knowledge of UX/UI design principles.
• Experience with AI/ML technologies.

Benefits

Not specified.

Pay

Not specified.

Schedule

Hybrid.