Sr. Manager, Product Management - Conversational AI Servicing Quality Assurance

What You'll Do

• Drive Conversational AI Integration: Own the end-to-end platform integration and roadmap execution required to successfully onboard conversational AI solutions onto our enterprise quality assurance platform.
• Pioneer AI QA & Feedback Loops: Support the development of advanced "AI QA on AI" capabilities. Help establish automated assessment parameters and closed-loop feedback systems that empower conversational AI to continuously learn and self-correct.
• Scale Automated Assessments: Design the systems that allow our automated QA platform to keep pace with rapid coverage expansion. Ensure our quality assurance checks remain highly consistent, accurate, and scalable as we expand evaluation across a vast library of complex customer intents and tasks.

Who You Are

• An Experienced Product Leader: You have successfully shipped complex data platforms or cloud-scale conversational applications, and possess a strong foundational knowledge of—or a deep passion for—LLM evaluation pipelines.
• A Strategic Systems-Thinker: You comfortably orchestrate alignment, manage complex technical dependencies, and effectively navigate the unique challenges of working across high-velocity, cross-functional platform and business teams.

Capital One Product Framework

• Human Centered: Obsesses about internal and external customer needs to reimagine and innovate product solutions.
• Business Focused: Delivers game-changing outcomes by focusing on leverage and execution excellence.
• Technology Driven: Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value.
• Integrated Problem Solving: Identifies and resolves complex problems to deliver outcomes while mitigating product risks.
• Transformational Leadership: Leads cross functional teams to solve customer problems and drive organizational alignment.

Basic Qualifications

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
• A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing
• OR
• A Bachelor's degree in any field and 4 years of Product Management experience

Preferred Qualifications

• Experience translating business strategy and analysis into consumer facing digital products

Pay

Salaries for this role vary by location and can be found in the "Pay" section above.

Schedule

The schedule for this role can be found in the "Pay" section above.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.

Equal Opportunity Employer

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.

Drug-Free Workplace

Capital One promotes a drug-free workplace.

Recruitment Process

All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com.

Third Party Recruitment Agencies

No agencies please.