Sr. Manager, Product Management - Conversational AI Servicing Quality Assurance
About the Role
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We are seeking a tech-forward Senior Manager to direct the strategy for evaluating conversational AI solutions while leading our Analytics Pillar team. You will sit at the cutting edge of GenAI servicing as we scale automated validation and unstructured analytics across customer interactions.
Responsibilities
- Drive AI Integration & Feedback Loops: Own platform integration and roadmap execution to onboard conversational AI solutions onto our quality platform. Pioneer "AI QA on AI" capabilities, establishing automated assessment parameters, Human-in-the-Loop workflows, and closed-loop feedback systems for continuous self-correction.
- Scale QA & Analytics Infrastructure: Design systems enabling our platform to keep pace with rapid coverage expansion. Ensure quality checks and interaction insights remain accurate, consistent, and scalable across complex customer intents.
- Oversee Core Product Workstreams: Strategically guide our foundational analytics capabilities. Drive transcript-level LLM intelligence, natural language querying, UI enhancements, and AI workflow integrations. Expand full-file automated monitoring across high-priority regulatory, business, and behavioral use cases.
- Lead and Develop People: Direct, mentor, and empower product and analytics associates. Align team backlogs with executive priorities, optimize delivery velocity across engineering and data science, and cultivate product excellence.
Capital One Product Framework
In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:
- Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
- Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
- Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
- Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
- Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment
Requirements
- Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
- A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing
- OR Bachelor's degree in any field and at least 4 years of Product Management experience
Preferred Qualifications
- Experience translating business strategy and analysis into consumer facing digital products
Pay
The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
- Chicago, IL: $182,500 - $208,300 for Sr. Mgr, Product Management; $149,800 - $171,000 for Manager, Product Management
- McLean, VA: $200,700 - $229,100 for Sr. Mgr, Product Management; $164,800 - $188,100 for Manager, Product Management
- New York, NY: $219,000 - $249,900 for Sr. Mgr, Product Management; $179,700 - $205,100 for Manager, Product Management
- Richmond, VA: $182,500 - $208,300 for Sr. Mgr, Product Management; $149,800 - $171,000 for Manager, Product Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan.
Benefits
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. Learn more at the Capital One Careers website.