Sr. Manager, Process Management - Partner Testing and Certification
About the role
You will lead a team of process managers in delivering flawlessly executed processes that improve business efficiency and drive results. You will create and modify processes while collaborating with smart and passionate leaders to influence results that have a direct impact on the company’s bottom line. You will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each time.
Responsibilities
- Create, validate, and modify business and system processes to improve efficiency and effectiveness.
- Design and produce metrics to measure process outcomes and drive continuous improvement.
- Analyze data trends to ensure data integrity and install benchmarks.
- Educate and gain buy-in from key stakeholders on process utilization and execution.
- Drive process improvements aligned with customer outcomes and business goals.
- Provide settlement subject matter expertise in projects and meetings, representing the department.
- Collaborate across teams and levels to influence and implement change.
- Maintain formal process documentation, including procedures and flow diagrams.
Requirements
- Bachelor’s Degree or Military experience
- At least 5 years of experience in Process Management
- At least 2 years of experience in Project Management
- At least 2 years of experience in People Management
Preferred Qualifications
- Masters or MBA degree
- 6+ years of experience in Process Management
- 3+ years of experience in Project Management
- 4+ years of experience in People Management
- PMP, Lean, Six Sigma, or Business Process Management certification
Benefits
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).
Pay
Salaries for this role vary by location and are listed below:
- Chicago, IL: $149,000 - $170,000 for Sr Manager, Process Management
- McLean, VA: $163,900 - $187,100 for Sr Manager, Process Management
Schedule
This role is full-time.