Sr. Manager PM-T, Outbound Communications

About the role

We are seeking a highly skilled and experienced Senior Manager to join our Outbound Communications team at Amazon. In this role, you will lead a team of Product Managers to drive the vision, strategy, and execution of our next-generation outbound messaging platform. You will develop innovative solutions that enhance our ability to deliver personalized, timely, and relevant communications to millions of Amazon customers worldwide across multiple channels including email, push notifications, SMS, and emerging technologies.

Responsibilities

• Lead the development and execution of the product roadmap for Amazon's Outbound Communications platform, aligning with business goals and customer needs.
• Manage a team of Product Managers, providing mentorship, guidance, and career development.
• Collaborate with engineering teams to define technical requirements, architecture, and implementation strategies for new features and capabilities.
• Partner with data science teams to leverage AI/ML technologies for improving message personalization, timing, and relevance.
• Work cross-functionally with marketing, design, legal, and business teams to ensure alignment and successful product delivery.
• Develop and track key performance metrics to measure the success of outbound communication initiatives and drive continuous improvement.
• Stay current with industry trends and emerging technologies in digital communications and customer engagement.
• Represent the Outbound Communications team in senior leadership meetings and drive strategic decisions.

Qualifications

• Bachelor's degree
• 8+ years of product or program management, product marketing, business development, or technology experience

Preferred Skills

• Experience selling AI/ML solutions
• Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices
• Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences

Pay

USA, WA, Seattle - $197,900.00 - $267,800.00 USD annually

Benefits

• Sign-on payments and restricted stock units (RSUs)
• Health insurance (medical, dental, vision, prescription)
• Basic Life & AD&D insurance and option for Supplemental life plans
• Employee Assistance Program (EAP) and Mental Health Support
• Medical Advice Line
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off
• Parental leave

Learn more about our benefits at amazon.jobs/en/benefits.