Sr. Manager, Payment Excellence

About the role

Hyundai Capital America (HCA) is a company dedicated to providing innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide. As a fast-paced, collaborative workplace, HCA offers opportunities for career growth and making a real impact.

Responsibilities

• Manage efficiency-focused initiatives
• Develop and deploy vendor performance monitoring dashboards
• Address QA and compliance gaps through targeted training
• Interface with HQ, HR, FP&A, OSAT, and Procurement to present insights and data
• Monitor and evaluate vendor performance against KPIs and goals
• Foster strong relationships with vendor management teams
• Ensure vendors meet contractual obligations and SLAs
• Collaborate with Procurement and leadership to adjust vendor contracts
• Lead, mentor, and develop team members

Requirements

• Minimum 8 years progressive experience preferably in servicing, call center operations, or back-office functions
• Minimum 3 years supervisory experience
• Bachelor’s degree in Business, Accounting, Economics, Finance, or related field, or equivalent work experience
• Strong project management skills and demonstrated competency with research, analysis, and project leadership
• Proficient with project and presentation software including PowerPoint, Visio, MS Project, Excel, Access, and Word
• Proven ability to implement coaching tools to drive performance
• Ability to apply knowledge in the financial services environment
• Strong communication and process improvement skills with an advanced ability to conceptualize and design new methods for practical application
• Strong interpersonal skills to work in a team environment and build relationships with internal and external stakeholders
• Ability to successfully manage, train, develop, and mentor direct reports

Qualifications

• Experience in offshore vendor management, contracting, service level agreement adherence, and overall global support operations
• Strong communication and process improvement skills with an advanced ability to conceptualize and design new methods for practical application
• Strong interpersonal skills to work in a team environment and build relationships with internal and external stakeholders
• Ability to successfully manage, train, develop, and mentor direct reports

Skills

• Project management
• Vendor management
• Performance monitoring
• Compliance auditing
• Training and development
• Communication and process improvement
• Leadership and mentoring

Benefits

• Competitive pay
• Hybrid work schedule
• Vehicle benefits
• Healthcare coverage
• 401(k) with company match
• Life and disability insurance
• Wellness programs
• Paid volunteer time off
• Charity donation

Pay

$113,097.60 - $175,301.28

Schedule

Full-time, 4 on-site days and 1 remote day per week