Sr. Manager, Earnings Excellence

About the role

The Senior Manager operates at the intersection of Product, Engineering, Finance, and Last-Mile Operations within a leading last-mile marketplace's contractor earnings ecosystem. They use data, structured analysis, and cross-functional influence to identify operational friction, inform roadmap decisions, and improve the end-to-end earnings experience for drivers.

Responsibilities

• Bring operational ground truth to product and engineering decisions on earnings workflows.
• Translate ops needs into product inputs—earnings requirements, compliance constraints, and defect trends turned into clear engineering work.
• Lead structured root-cause analysis—find the upstream system gaps behind recurring driver issues; drive long-term prevention, not reactive fixes.
• Partner with Engineering and Data teams on master data quality and consistent earnings inputs across systems.
• Own the reporting & analytics framework—visibility into disbursement accuracy, defect trends, operational health, and earnings performance.
• Pull AI and ML into the toolkit—earnings optimization, anomaly detection, forecasting, and automated defect identification.
• Automate the friction out—manual workflows reduced and systemic errors eliminated through platform improvements.
• Influence roadmap prioritisation—ground decisions in operational insight, performance metrics, and long-term scalability.
• Establish cross-functional cadences that align product, compliance, and operations.

Requirements

• 7+ years in BizOps, ProductOps, Program Management, or Strategy & Ops—In complex, high-volume environments.
• Gig economy / contractor marketplace experience—understanding how driver economics and platform dynamics actually work.
• Strong analytical and systems thinker—seeing the system, not just the symptom.
• Cross-functional leader—driving outcomes through influence, not org-chart authority.

Qualifications

• Driver / worker earnings platform experience.
• Fintech or payments background.
• SQL or strong data fluency.
• ML/AI initiative exposure.
• MBA preferred.

Benefits

Commensurate with experience—contractor day rate to be confirmed during introduction.

Pay

Day rate to be confirmed during introduction.

Schedule

Approximately 40 hours per week, remote, North America, North American business hours required.

How to Apply

Submit your application through our Deel portal. We read every CV and respond within 5 working days. Prefer email? Send your CV and a short note on why TOMORROW to careers@tomorrowretail.com — we’d love to hear from you.

Equal Opportunity

TOMORROW is committed to building a team that reflects the diversity of the retailers and customers we serve. We welcome applicants of every background, identity, and experience. If you need any adjustments to take part in our hiring process, just let us know — we want to make this work for you.