Sr. Manager, Paddock Club & Private Client Management

Responsibilities

• Lead and manage current and prospective clients and partners in the existing and new Paddock Club building, while serving as a trusted relationship manager focused on delivering exceptional service and creating memorable experiences.
• Oversee all aspects of client support and event execution, including day-to-day communications, on-site operations, stakeholder management, issue resolution, and post-event reporting, while proactively anticipating client needs and ensuring a consistently high level of satisfaction.
• Support the planning and execution of client programs, sponsorship activations, hospitality initiatives, and other client-facing experiences by assisting in the development of project plans, timelines, and communication frameworks.
• Continuously evaluate and enhance the overall Paddock Club experience, processes, and best practices to drive operational efficiency, seamless execution, and an elevated client experience across all touchpoints.
• Partner with internal and external stakeholders to coordinate event logistics, manage deliverables, and ensure client objectives are met while contributing to a high-quality event experience.
• Support the development and execution of hospitality strategies that strengthen relationships with key partners and stakeholders through premium and brand-aligned experiences.
• Oversee hospitality planning, guest and VIP experiences, invitations, and engagement opportunities while collaborating with sales and partnerships teams to maximize the impact and value of hospitality investments.

Qualifications

• Bachelor’s degree in Hospitality, Business, Marketing, Communications, or related field preferred (or equivalent experience)
• 3 - 5 years of experience in client services, hospitality, sports, luxury events, or related industries preferred
• Self-motivated professional with a strong work ethic and exceptional verbal and written communication skills
• Outstanding organizational skills with the ability to manage multiple projects and priorities simultaneously
• Ability to balance internal and external priorities with client communications
• Strong understanding of project management processes, excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
• Flexibility to work extended hours, including evenings, weekends, and event days as needed
• Proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint); experience with Adobe InDesign preferred

Featured Benefits

• Medical, dental, and vision insurance
• Life insurance (including voluntary coverage for spouses and children)
• Long term disability insurance
• Ticket benefits for events including Miami Dolphins games, the Formula 1 Crypto.com Miami Grand Prix, and the Miami Open
• Employee gym, subsidized lunch program, and discounts on a variety of products and services
• 401(k), Paid time off (PTO), and company holidays