Sr Manager, Operations Systems

Primary Responsibilities

• Lead, coach, and develop a team of Operations Systems leads and analysts.
• Establish team priorities, balance workloads, and support employee development and succession planning.
• Foster a high-performing, customer-focused Operations Systems organization.
• Lead successful execution of WMS implementation and enhancement initiatives, including Build, SIT, UAT, Operational Readiness, Cutover, and Hypercare activities.
• Ensure project milestones, quality standards, and business objectives are achieved.
• Manage issue resolution, risk mitigation, and cross-functional dependencies.
• Serve as a strategic systems partner to Distribution Center leadership and key business stakeholders, translating operational challenges into scalable technology solutions.
• Facilitate cross-functional decision-making by balancing operational needs, technology capabilities, and business objectives.
• Provide leadership with updates on project progress, operational risks, and improvement opportunities.
• Establish and maintain governance for system enhancements, prioritization, release management, and production support, including backlog and change request management.
• Monitor key performance indicators and identify opportunities to improve operational effectiveness and system performance.
• Develop support strategies that ensure consistent execution across multiple distribution centers.
• Champion continuous improvement and standardized business processes across the distribution network and enterprise.

Minimum Requirements, Qualifications, Additional Skills, Aptitude

• Strong knowledge of warehouse operations, distribution systems, and Warehouse Management Systems (WMS).
• Demonstrated leadership, coaching, and talent development skills, including succession planning and the ability to influence across all levels of the organization.
• Strong analytical, problem-solving, and decision-making skills with a focus on operational excellence, KPI-driven improvement, and continuous improvement.
• Ability to lead complex, multi-site projects, manage competing priorities, and drive results in a fast-paced environment.
• Expertise in governance, release management, and change management practices, including backlog prioritization and enterprise-wide process standardization.
• Strategic business acumen with the ability to translate operational challenges into scalable technology solutions.
• Excellent communication and executive presence, with the ability to partner effectively with operations, technology, and senior leadership stakeholders.

Education and Experience

• Bachelor's degree in Supply Chain, Business, Information Systems, Logistics, or a related field; equivalent experience considered.
• Minimum of 7 years of experience supporting warehouse, distribution, or supply chain systems.
• Minimum 2+ years of people leadership experience with demonstrated success developing teams.
• Experience leading multiple WMS implementations or large-scale operational system initiatives.
• Strong operational background with experience supporting multi-site distribution environments.

Physical Requirements

• This position requires the ability to work in both office and distribution center environments, including extended periods of sitting, standing, walking, and computer use.
• Travel to distribution centers and company locations will be required, along with the ability to navigate warehouse environments safely.

Requisition ID

2026-29988