Sr. Manager, Operations Governance, FPDS

About the role

Capital One's Finance Product and Data Solutions (FPDS) organization operates an established Operations Governance team embedded within the FPDS Product organization. FPDS Product manages a portfolio of products and data pipelines that support Capital One's broader Finance organization and the enterprise at large—products that are transforming the way we do business and who support fundamental, business-critical capabilities. This role is an opportunity to join and elevate our FPDS data operations, driving end-to-end operational governance, financial controls, and system reliability across our existing ecosystem.

Responsibilities

• Operational & Pipeline Governance: Oversee 24/7 data monitoring and SLA compliance across core pipelines; lead daily standups, manage stakeholder communications via Slack, and maintain high-priority tracking for LRM/HPU datasets during critical month-end windows.
• Financial Control & Compliance Execution: Drive monthly General Ledger reconciliation processes, direct deep-dive variance reviews, approve summary artifacts for DDRO sign-offs, and ensure strict audit compliance.
• Incident Management & Engineering Partnership: Manage operational incident triage, handle partner escalations, track resolutions, and collaborate weekly with engineering leads to prioritize pipeline fixes and prevent recurring defects.
• Data Quality & Governance Oversight: Direct annual control reviews in Fuse, manage automated Data Quality thresholds alongside Data Stewards, and ensure quarterly maintenance of active Data Provisioning Agreements (DPAs).
• Operational Framework Modernization: Modernize existing operational frameworks by bridging continuous improvement efforts with core customer success objectives, establishing robust measurement frameworks to evaluate operational effectiveness.
• Leadership & Continuous Improvement: Manage and lead a high-performing team of associates while continually identifying opportunities for process enhancement.

Qualifications

Basic Qualifications: Bachelor’s Degree or Military experience, At least 7 Years Project Management experience OR Product Management experience or a combination

Preferred Qualifications: Masters or MBA degree, 10+ years of Project Management experience, PMP, Lean, Agile or Six Sigma certification, Strong communication and collaboration skills, Strong problem solving and influencing skills

Pay

The minimum and maximum full-time annual salaries for this role are: McLean, VA: $163,900 - $187,100 for Sr Manager, Process Management, Richmond, VA: $149,000 - $170,000 for Sr Manager, Process Management. This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.