Sr Manager of Customer Supply Chain Solutions

What You Will Do

• Customer Strategy & Solutions
• Design and implement tailored supply chain solutions that improve service, responsiveness, and cost efficiency
• Build strong partnerships with customer supply chain and logistics teams
• Analyze end-to-end product flow and recommend improvements that drive mutual value
• Replenishment & Order Optimization
• Define optimal order parameters (lead times, cadence, minimums, case packs)
• Develop efficient replenishment programs (e.g., VMI, collaborative planning, direct-ship)
• Improve stability and quality of customer demand signals and ensure alignment to terms of sale
• Performance & KPI Alignment
• Establish shared KPIs (OTIF, fill rate, inventory turns, forecast accuracy)
• Develop customer scorecards and drive transparency and accountability
• Lead root cause analysis to identify and resolve service gaps
• Cross-Functional Leadership
• Partner with Sales and align internal teams prior to customer engagement
• Collaborate across Planning, Logistics, Customer Service, and COE teams to ensure scalable solutions
• Represent Supply Chain in customer-facing engagements and business reviews
• Governance & Capability Building
• Develop frameworks, standards, and playbooks for customer supply chain engagement
• Establish governance models to drive alignment and decision-making
• Translate customer needs into scalable processes, tools, and system improvements
• Help build and scale the Customer Supply Chain Solutions capability
• Leadership & Influence
• Lead through influence in a matrixed organization
• Promote strategic, customer-focused supply chain thinking across teams

What We Need From You

• Bachelor’s degree in Supply Chain, Engineering, Business, or related field (MBA preferred)
• 8+ years of progressive experience in supply chain, planning, logistics, or customer solutions (CPG or retail preferred)
• Strong end-to-end supply chain knowledge (demand, supply, and fulfillment)
• Experience collaborating with customer supply chain teams
• Proven ability to lead cross-functional initiatives without direct authority
• Familiarity with replenishment models (e.g., VMI, CPFR)
• Strong analytical, financial, and problem-solving skills
• Excellent communication and stakeholder management, including executive-level interaction