Sr. Manager, Merchant Launch

About the role

ShipMonk is seeking a highly skilled and experienced Senior Manager to join our Launch Operations team. As a member of the Launch Operations team, this role will play a pivotal role in the planning and execution of high-impact, high-visibility projects and initiatives, while driving operational excellence across our fulfillment centers.

What You'll Do

Merchant Launch & Solutions:

• Support the analysis of merchant attributes and SKU profiles to determine effective solution(s)
• Own the successful design, execution and oversight of merchant launches, ensuring all operational aspects are thoroughly planned and executed
• Coordinate with cross-functional teams to ensure all merchant launch requirements are met and any issues are promptly addressed
• Engages directly with prospective merchants on operations requirements and solutions to drive sales
• Define, track, and analyze metrics related to the launch of new merchants
• Develop and support the implementation of new service offerings
• Train and support Operations teams on new merchant solutions and service offerings, ensuring a smooth transition and effective utilization

Analysis:

• Develop and implement user-friendly workflows using tools such as Asana, Slack, Salesforce, and Google-based applications to streamline processes
• Design and maintain dashboards and reporting tools to provide actionable insights and support data-driven decision-making

On-Site Support & Leadership Development:

• Provide on-site support and leadership development, ensuring team members are well-trained and equipped to meet operational challenges of the launch
• Mentor and coach team members to build leadership capabilities and foster a culture of continuous improvement

What You'll Need

• Bachelor's degree in supply chain management, logistics, business administration, or a related field
• Minimum of 5 years of experience in e-commerce fulfillment operations, inventory management, and process optimization, preferably in a fulfillment center or distribution environment
• Strong leadership and team management skills with a proven track record of driving results
• Excellent analytical and problem-solving abilities with a detail-oriented mindset
• Ability to analyze data and generate actionable insights using analytical tools such as MS Excel, Google Sheets, Metabase, Tableau, etc.
• Proficiency in inventory management systems and software, such as ERP systems and warehouse management systems
• Strong understanding of inventory control best practices, lean principles, and continuous improvement methodologies
• Strong communication and interpersonal skills with the ability to collaborate effectively across departments and levels of the organization
• Lean program leadership and/or certification(s) preferred
• Preferred experience in Wholesale/B2B fulfillment
• Ability to travel up to 15-25%

About ShipMonk

ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.

Why ShipMonk?

We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.

• Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
• Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
• Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
• Transparent Pricing: We believe in honest, long-term partnerships. Our all-inclusive pricing means predictable costs, with no hidden fees or surprises.
• Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

Our Core Values

Our values are the heart of our culture. We're looking for individuals who embody these principles every day.

• Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.
• People make ShipMonk: We believe in our team and invest in our people.
• Own it: We take ownership of our work, our mistakes, and our successes.
• Get sh*t done: We're a fast-paced, high-growth company that values action and results.
• Change the score: We challenge the status quo, constantly innovating and improving.