Sr. Manager, Membership Operations

Responsibilities

• Oversee day-to-day operations of Newlab’s beta space and future permanent facility, ensuring safe, efficient, and reliable functionality of all systems
• Lead and manage the teams responsible for maintenance and operation of specialized technical areas, including wet labs, light manufacturing, prototyping, and fabrication spaces
• Develop and implement location-specific standard operating procedures (SOPs) for equipment usage, safety compliance, and maintenance
• Manage team and systems for asset and consumable inventories and track utilization across labs, shops, and pilot areas
• Support construction and commissioning of the permanent facility, working closely with internal teams, architects, and contractors
• Act as the primary operational on-the-ground point of contact for Newlab New Orleans member issues, including those that are using lab and build-out infrastructure at the Newlab facilities
• Lead and manage the community manager & associates for excellent delivery of Newlab Membership playbook including community programming, account management, and reporting
• Execute systems for member onboarding, orientation, access to facilities, equipment, and resources
• Proactively identify and address member needs related to space, infrastructure, and local member experience
• Identify opportunities for startups proactively to collaborate more broadly with the Global Newlab team, other Newlab locations and other partners and resources across the Newlab network
• Serve as the primary on-site contact for service providers, holding them accountable to Newlab standards
• Ensure adherence to local building codes, environmental, health, and safety regulations
• Maintain compliance documentation for lab operations, hazardous materials handling, and waste management
• Conduct periodic safety audits and emergency response drills

Requirements

Operationally minded: Thrives on solving problems and ensuring systems run smoothly
Technically fluent: Understands tools, processes, and infrastructure common in labs or pilot-scale industrial facilities
Service-oriented: Dedicated to supporting startup success and maintaining a world-class member experience
Collaborative: Works cross-functionally with internal and external stakeholders
Adaptive: Comfortable operating in a fast-evolving environment as the hub scales from beta to permanent space
Experience 5–8+ years of experience in facilities management, operations, or technical infrastructure management, preferably in a lab, manufacturing, and/or R&D environment
Hands-on understanding of building systems (HVAC, electrical, mechanical) and lab or workshop operations
Strong vendor and contractor management experience
Exceptional organizational skills, attention to detail, and ability to multitask in a fast-paced environment
Comfort working with startups, entrepreneurs, and technical teams
Excellent interpersonal and communication skills; able to balance operational rigor with a community-minded approach
Experienced people manager and team builder
Experience supporting space openings, build-outs, or construction projects is a strong plus
OSHA and/or lab safety certification preferred

Attributes And Skills

Compensation & Benefits: $100,000- $140,000 USD base salary
Performance bonus eligibility
Comprehensive benefits package with no waiting period