Sr. Manager, Luxury Hospitality

Responsibilities

• Enterprise Hospitality Operations
• Lead hospitality operations across the enterprise, including the Formula 1 Crypto.com Miami Grand Prix, Precision Drive Club, Miami Dolphins home games, concerts, and ancillary events.
• Oversee all phases of event execution - from planning and logistics to onsite operations and post-event recaps - to ensure seamless delivery and exceptional guest experiences.
• Luxury Hospitality & Product Development
• Partner with the VP of Luxury Hospitality to conceptualize and develop new premium hospitality products and experiences at Hard Rock Stadium.
• Curate elevated guest experiences, including entertainment, culinary programming, design, gifting, service rituals, and differentiated suite offerings.
• Collaborate with executive chefs and hospitality partners to develop innovative culinary concepts, signature experiences, and premium beverage programs that enhance existing and future hospitality offerings.
• Event Planning & Guest Experience
• Develop operational plans, event layouts, run-of-show documents, staffing plans, and service standards for premium events.
• Lead onsite execution, ensuring every guest touchpoint reflects the organization's luxury hospitality standards.
• Conduct pre-event briefings and provide hands-on leadership to drive consistent white-glove service.
• Cross-Functional Leadership
• Collaborate with internal teams - including Food & Beverage, Stadium Operations, Marketing, Partnerships, and Events - to ensure seamless coordination across all aspects of the guest journey.
• Serve as the operational and creative liaison between departments, contributing to both immediate event execution and long-term hospitality strategy.
• Manage relationships with external vendors and hospitality partners, ensuring contractual compliance, operational excellence, and alignment with brand standards.
• Performance & Continuous Improvement
• Prepare post-event reports, operational recaps, and guest feedback analyses.
• Identify opportunities to improve processes, elevate service standards, and drive future hospitality innovation.

Qualifications

• Bachelor's degree in Hospitality Management, Event Management, Business, Marketing, or a related field, or equivalent professional experience.
• 5+ years of experience in luxury hospitality, premium events, luxury hotels, private clubs, fine dining, destination resorts, or other high-end lifestyle environments.
• Proven experience developing and executing premium hospitality experiences and products from concept through implementation.
• Strong understanding of hospitality operations, including premium food & beverage service, culinary programming, back-of-house operations, and event execution.
• Demonstrated project management skills with the ability to manage multiple priorities, meet tight deadlines, and execute complex events with exceptional attention to detail.
• Excellent communication and interpersonal skills, with the ability to build relationships and collaborate effectively across cross-functional teams and external partners.
• Proven ability to manage high-profile clientele while maintaining exceptional service standards in fast-paced, high-touch environments.
• Creative, solutions-oriented mindset with a passion for hospitality, guest experience, and continuous innovation.
• Strong analytical and problem-solving skills with the ability to identify opportunities for operational improvements and enhance the guest experience.
• Ability to work a flexible schedule, including evenings, weekends, and holidays, based on event needs.

Featured Benefits

• Medical, dental, and vision insurance
• Life insurance (including voluntary coverage for spouses and children)
• Long term disability insurance
• Ticket benefits for events including Miami Dolphins games, the Formula 1 Crypto.com Miami Grand Prix, and the Miami Open
• Employee gym, subsidized lunch program, and discounts on a variety of products and services
• 401k, Paid time off (PTO), and company holidays