Sr. Manager - L&D, Hospitality

Key Responsibilities

• Define and execute a multi-year L&D strategy aligned to Hospitality business priorities and enterprise Talent frameworks
• Partner across Talent COEs (Talent Management, TA, HRBPs) to ensure integrated, seamless capability building across the associate lifecycle
• Translate enterprise priorities into clear Hospitality learning roadmaps, including sequencing, prioritization, and measurable outcomes
• Rigorously drive disciplined program execution, including roadmap governance, milestone tracking, and outcome measurement
• Accelerate speed-to-execution and iteration by embedding agile learning design and rapid feedback loops
• Ensure consistent application of enterprise learning standards while adapting to frontline operational realities
• Design and deploy modern, blended learning experiences (digital, on-the-job, instructor-led) that enhance capability and performance
• Lead advancement of digital learning platforms, including LMS optimization and integration into daily workflows
• Apply data and insights to continuously refine learning experiences and improve effectiveness
• Partner with Hospitality leadership to diagnose critical skill gaps and deliver scalable solutions across frontline and leadership populations
• Leverage analytics and business performance data to measure impact and inform prioritization
• Build capability frameworks that support both immediate performance needs and long-term talent development
• Lead, coach, and develop a high-performing L&D team aligned to future-state capabilities
• Establish clear expectations, accountability, and development pathways for team members
• Foster a culture of ownership, agility, and continuous improvement
• Own L&D budget strategy, ensuring investments align to highest-value business priorities
• Manage and optimize external vendor partnerships to deliver high-impact, cost-effective solutions
• Strengthen governance and accountability across L&D investments and outcomes

Skills/Requirements

• Bachelor’s degree preferred
• 7+ years of progressive leadership experience in Learning & Development, Talent, or related field; Hospitality or frontline-intensive environment strongly preferred
• Demonstrated ability to design and execute enterprise-level L&D strategies and programs
• Strong expertise in program management, roadmap development, and execution discipline
• Experience advancing digital learning strategies and leveraging LMS platforms
• Proven ability to translate complex business needs into scalable learning solutions
• Strong business acumen with the ability to connect learning outcomes to operational performance
• Exceptional stakeholder influence, communication, and relationship-building skills
• Ability to operate with speed, navigate ambiguity, and drive results in a dynamic environment
• Willingness for occasional domestic and international travel