Sr. Manager, Localization and Content
About the role
We are seeking a strategic Senior Manager, Localization and Content to lead and scale iHerb’s global localization function across a rapidly expanding footprint of 36+ languages. The ideal candidate will ensure that localized experiences are not only linguistically accurate and culturally relevant, but also aligned with applicable regulatory standards across all markets, and bring a strong understanding of content and campaign operations to drive efficiency and execution excellence.
Responsibilities
- Stay current with emerging translation technologies (e.g., AI/MT, LLM-powered workflows) and evaluate their application to improve speed, quality, and cost efficiency.
- Design and implement optimal localization frameworks, guidelines, and workflows to drive operational excellence and scalability.
- Drive scalability and efficiency across localization operations through automation and best practices.
- Manage the localization budget, including forecasting, planning, and ongoing cost optimization.
- Track and report on spend across languages, vendors, and content types, ensuring alignment with business priorities.
- Identify and implement cost-efficiency opportunities through technology workflow improvements, and vendor strategy.
- Establish clear ROI frameworks for localization investments and drive accountability against financial targets.
- Ensure all site content complies with global, regional, and country-specific regulations and standards across markets.
- Partner with Compliance teams to stay current on regulatory changes impacting digital and e-commerce content, and implement necessary updates.
- Manage and scale relationships with external localization vendors, including LSPs and contractors.
- Establish vendor performance metrics (e.g., quality, turnaround time, cost efficiency) and conduct regular business reviews.
- Drive vendor optimization strategies, including consolidation, onboarding, and continuous improvement initiatives.
- Report relevant localized experiences across the full customer journey, including ownership of CMS-driven localization workflows.
- Partner with Product, Marketing, and Regional teams to embed localization early in the development lifecycle and ensure efficient CMS content workflows for localization.
- Identify and resolve localization gaps impacting user experience or conversion.
Requirements
- Proven experience leading multiple operational teams in a fast-paced, rapidly evolving cross-functional initiatives from planning through execution.
- Deep understanding of content lifecycle management, including planning, production, QA, publishing, and performance tracking.
- Strong understanding of translation quality frameworks, tools, CMS platforms, and vendor ecosystems.
- Data-driven mindset with ability to define success metrics, analyze performance, and optimize outcomes.
- Proven ability to build scalable processes, playbooks, and operational frameworks that can be applied across different functions.
- Strong stakeholder management skills, with the ability to align diverse teams around shared goals and timelines.
Education Requirements
Bachelor’s degree in business, technology, or a related field or equivalent experience.
Pay
The anticipated pay scale for this position is $150,000—$165,000 USD.
Schedule
Not specified.
Benefits
Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs and may enroll in our company’s 401(k) plan. Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company’s policies. Employees will enjoy paid holidays throughout the calendar year. Eligibility requirements for these benefits will be controlled by applicable plan documents.
Equal Opportunity Employer
iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.