Sr. Manager, Global Visual Production

Overview

The Senior Manager, Global Visual Production will lead the execution and delivery of all physical brand expressions across global markets. This role is responsible for bringing visual merchandising and store design concepts to life across windows, in-store environments, pop-ups, events, and seasonal campaigns.

Key Responsibilities

• End-to-End Production Leadership: Oversee the full lifecycle of visual experience production, from concept handoff through fabrication, installation, and post-mortem evaluation. Ensure all deliverables align with creative intent, brand standards, and regional operational requirements.

• Global & Cross-Functional Alignment: Act as a key connector across Visual Merchandising, Visual Experience, and Store Design teams globally. Partner closely with Marketing, Retail Operations, Procurement, and regional teams to ensure alignment and scalability.

• Vendor Strategy & Agency Management: Identify, evaluate, and onboard new vendors, fabricators, and production partners to expand and strengthen the global production network. Build and maintain a high-performing, diverse vendor ecosystem capable of supporting varying project scales and regional needs. Lead agency and vendor briefings, ensuring clarity of scope, creative intent, and executional expectations. Oversee vendor performance, ensuring quality, accountability, and continuous improvement.

• Procurement & Financial Management: Partner closely with Procurement to define scopes of work, support RFP processes, and ensure competitive and strategic vendor selection. Oversee contract alignment, SOW development, and adherence across all production partners. Manage the end-to-end payment process, ensuring accuracy, timeliness, and compliance with internal financial protocols. Own and manage production budgets with visibility across global spend. Identify opportunities for cost efficiencies, value engineering, and scalable solutions without compromising design integrity.

• Operational Excellence: Build and implement production processes, tools, and frameworks that drive consistency and efficiency across regions. Establish timelines and critical paths across multiple concurrent global projects. Anticipate risks and proactively problem-solve to ensure seamless execution.

• Event & Experience Production: Lead production for both consumer-facing and internal corporate events. Ensure all experiential moments are executed with a high level of design integrity and operational excellence. Partner cross-functionally to deliver cohesive, impactful brand experiences globally.

Qualifications

• 7–10+ years of experience in production, visual merchandising, store design, or experiential environments.

• Proven experience managing complex, multi-region or global production initiatives.

• Strong understanding of fabrication, materials, and installation processes.

• Demonstrated experience onboarding and managing vendors and agencies at scale.

• Experience working closely with Procurement, including SOW development, RFP processes, and contract management.

• Strong financial acumen, including budget ownership and vendor payment processes.

• Exceptional organizational and project management skills with the ability to lead multiple initiatives simultaneously.

• Strong communication and stakeholder management skills across global teams.

Leadership Profile

• Operates with a balance of creative sensitivity and operational rigor.

• Bridges creative vision, operational excellence, and a strong production partner ecosystem.

• Buils strong, strategic partnerships internally and externally.

• Proactively evolves vendor networks and ways of working.

• Leads with accountability, ownership, and a solutions-oriented mindset.

Impact

This role is critical in ensuring that the brand’s visual expression is delivered consistently and powerfully across all physical environments globally. By bridging creative vision, operational excellence, and a strong production partner ecosystem, the Senior Production Manager will elevate how the brand shows up in the world—creating meaningful, high-impact experiences for consumers and internal audiences alike.

Our Competencies for All Employees

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.

• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.

• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulate credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.

• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person’s career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.

• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401 (K)
• Paid Paternity and Maternity leave
• Commuter Benefits
• Disability insurance
• Tuition assistance