Sr. Manager - Fixed Income Trade Support

What is the opportunity?

The Sr. Manager of Fixed Income Trade Support (FITS) provides leadership and overall direction to the FITS team and represents FITS on various cross-functional firm initiatives. The incumbent is responsible for managing the team, including on-going change within the team to ensure continuity and quality of service delivery. Additionally, the incumbent is responsible for managing the ongoing balance of advocating for efficient process design AND excellent service delivery for new support requests. The Sr. Manager also works closely with the Director of Trade Support and other senior business partners to ensure that FITS’s capabilities appropriately align to the ongoing and changing needs of the firm.

What will you do?

• Lead and manage the department to ensure overall performance meets or exceeds the established industry and company standards for service, innovation, and professionalism
• Apply in-depth understanding of how Fixed Income Trade Support business processes support trading activities to drive work on continuous improvement efforts relating to reducing risk and increased efficiency
• Ensure department procedures, process maps, reference materials and system guides are accurate and up-to date, and all team members are aware of any new system functionality changes and document modifications
• Keep abreast of industry regulations, trends, and technologies
• Manage and oversee team members in the effective and accurate performance of the functions within the department to provide consistent, quality service and minimize risk
• Provide training, coaching, recognition, and development for the department members, fostering teamwork and planning for succession
• Manage escalated scenarios to closure
• Execute oversight activities for complex exception-based and/or highly specialized department deliverables and processes to ensure controls are effectively managing work quality, mitigating risk, and aligned to regulatory adherence

What do you need to succeed?

• Must-have: 4-year degree from an accredited university or equivalent OR High school diploma or equivalent AND 5+ years of securities, banking, technology and/or job specific industry experience
• 7-10 years prior securities, banking, technology industry and/or job specific related experience
• Securities license 7 and 99 (or able to obtain license within 120 days)
• 5+ years demonstrated and sound managerial experience leading and managing a team
• Strong understanding of fixed income trading and regulatory reporting processes/requirements
• Adequate communication skills – both written and verbal

Nice-to-have

• Ability to work effectively in situations involving rapid change, shifting priorities, and/or simultaneous demands
• Advanced problem identification, analytical and resolution skills required to support escalated issue resolution and/or oversight requirements associated with exception-based complex processes
• Proven change leadership and change management skills
• Full proficiency with MS Office (Word, Excel, PowerPoint, and Outlook)

What’s in it for you?

• We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.
• We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business

Additional Job Details

• Address: 250 NICOLLET MALL: MINNEAPOLIS
• City: Minneapolis
• Country: United States of America
• Work hours/week: 40
• Employment Type: Full time
• Platform: WEALTH MANAGEMENT
• Job Type: Regular
• Pay Type: Salaried
• Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
• RBC’s Employment Opportunities: At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community: Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.